Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 30, 2024 on Expedia
i like
Comment from Hotel Management
May 30, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Sergei, Thank you for your feedback! We're happy to hear you enjoyed your experience. We look forward to welcoming you back soon!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted May 28, 2024 on Expedia
Clean and spacious room. Good location. In-room microwave would help.
Comment from Hotel Management
May 28, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Bharavi,We appreciate your feedback! We're delighted to hear that you found your room clean and spacious, and that you enjoyed our convenient location. Thank you for suggesting the addition of an in-room microwave; we'll definitely take that into consideration. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We hope to welcome you back again soon!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted May 9, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Eric,We're delighted to receive your glowing review. Thank you for sharing your positive experience. We appreciate your support and look forward to welcoming you back!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Apr 28, 2024 on Expedia
They must have upgraded me because my room was an awesome 1 bedroom
Comment from Hotel Management
Apr 28, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Anne, We're thrilled you enjoyed your stay and were pleased with the upgraded room! Providing exceptional experiences for our guests is always our goal, and we're delighted that you had a positive experience in our 1-bedroom room. Thank you for choosing our hotel, and we hope to welcome you back soon for another fantastic stay!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Apr 28, 2024 on Expedia
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Comment from Hotel Management
Apr 30, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi John,We're delighted to know you had a five-star experience at our hotel! Thank you for sharing your positive feedback. We hope to have the pleasure of hosting you again in the future!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Apr 27, 2024 on Expedia
Kennedy at the front desk was horrible. Rude smirk and happy to tell you she can’t help. Lazily sitting down to help. Very unprofessional behavior
Comment from Hotel Management
Apr 30, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Hi Anne, We're disappointed to hear about your experience with Kennedy at the front desk. Please know that this is not the level of service we strive to provide. We take your feedback seriously and will take care of it with our team to ensure all guests are treated professionally and respectfully. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Please don't hesitate to contact us if we can help you with anything else.-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Apr 21, 2024 on Expedia
Disappointed that there wasn't a sauna in either of the pool area's.
Comment from Hotel Management
Apr 22, 2024 by Hotel Management, Hotel Management
Hi Brandon,We apologize for any inconvenience caused by the absence of a sauna in our pool areas. Your feedback is valuable, and we'll consider it as we strive to enhance our amenities for future guests. Please let us know if there's anything else we can do to improve your experience. We appreciate your understanding and hope to welcome you back in the future.-Hotel Management
by A verified traveler
Posted Apr 2, 2024 on Expedia
A great place to stay with small kids. The pools are shallow for the little guys to navigate. Restaurant and coffee shop nearby. We have stayed there mutiple times, and will continue to use the location.
Comment from Hotel Management
Apr 3, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Dear Steve,Thank you for your feedback! We're delighted to hear that you and your family enjoyed your stay with us, especially our kid-friendly amenities and convenient location. We appreciate your loyalty and look forward to welcoming you back on your future visits. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!-The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Mar 30, 2024 on Expedia
Great stay
Comment from Hotel Management
Apr 3, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Dear Rachel,We're glad to hear you had a great experience. If there's anything we can improve for your next visit, please feel free to let us know. We look forward to welcoming you back soon! Thank you for choosing us for your stay! -The Staff at Holiday Inn & Suites Duluth Downtown
by A verified traveler
Posted Mar 29, 2024 on Expedia
Keurig didnt work and no microwave. Kinda a bummer but we survived it.
Comment from Hotel Management
Apr 3, 2024 by Staff at Holiday Inn & Suites Duluth Downtown, Hotel Management
Dear Vanessa,We apologize for the inconvenience with the Keurig and the lack of a microwave. Your feedback is valuable, and we'll address these issues to ensure a better experience for future stays. If there's anything else we can assist you with, please don't hesitate to reach out.-The Staff at Holiday Inn & Suites Duluth Downtown
