评分基于 984 条真实点评
4.9 客房清洁度
4.8 服务和员工
4.8 客房舒适度
4.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2019年6月13日 发布在：Hotels
窗户太小，面朝庭院毫无风景
用户：真实旅客
发布日期：2019年5月26日 发布在：Hotels
用户：真实旅客 来自：Hong Kong
Historical&perfect location.Most of the staffs gd
发布日期：2018年10月9日 发布在：Expedia
优点： Very nice frontdesk, concierge, health club and restaurant staffs.
Restaurant food is good.
Perfect location
缺点： Housekeeping is a bit below standard- bed sheets are not changed according to hotel policy, or even after our request.
Room air-conditioning noise
位置地段： Calton Hill, Edinburg Castle, every around the hotel
We started by a very warm welcoming and greeting from frontdesk staff upon checkin. Concierge staffs are also very helpful by providing us necessary tips for dining. Restaurants staffs, and , health club staffs (impressive) are very very warm and sincere. Food in Number One and also in the nice French restaurant is impressive.
However, we need to express our discontent, that after two nights, our bed sheets were not changed (where hotel policy was supposed to change every other night). We were initially ok, then we called to change the bed sheets for ourselves during our visit to health club. After coming back two hours later, those bed sheets were not changed neither. This really disappointed us.
Besides, the fan sound is too big and annoying during sleep.
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Andrew McPherson
Dear KimThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
Staff was great. Breakfast was awesome. Occasional drunks outside. Centrally located, iconic building. Didn’t like staff knocking insistently for turn down service when I’m watching TV.
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Andrew McPherson
Dear Andrea, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager
用户：真实旅客
发布日期：2024年5月16日 发布在：Expedia
Superb in every way! Beautifully designed room in excellent taste every amenity and service above and beyond!
酒店管理层的评论
2024年5月17日，回复：酒店管理层 Andrew McPherson
Dear Jane, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
What I didn't like.. The breakfast. In the states most hotels (both cheap and expensive) include breakfast. I paid 35 lbs for a breakfast that wasn't worth $3. Cold runny scrambled eggs. Nothing on the buffet table was especially inviting. Service was nice, and table clean, etc. The following days, we went down to McDonalds and had better meal for 8 lbs. For the price that we paid, you could do better and not charge so much.
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Andrew McPherson
Dear DonaldAllow me to thank you for the 5 star review and for taking the time to share your feedback with us.We are always looking for ways to improve our service and we take your comments into serious consideration.I am truly sorry to read that you did not enjoy your breakfast with us. As this is something we are frequently complimented on, I was surprised by your review. Nevertheless I will over course follow up with my Executive Chef to discuss further. Our primary goal at The Balmoral is to offer our guests impeccable quality and service in order for them to live the most memorable experiences. I am sorry that with regard to breakfast this was not your impression.I very much hope we will have the great pleasure of welcoming you back to The Balmoral in the not too distant future.With all good wishesAndrew McPhersonGeneral Manager
用户：真实旅客
发布日期：2024年5月7日 发布在：Expedia
Very VERY dated bathrooms. Spa area is just like past century. Toilet would not flash. Thin walls - you can hear a whisper. Breakfast was horrible. The staff is very nice though.
酒店管理层的评论
2024年5月10日，回复：酒店管理层 Andrew McPherson
Dear Tatiana,Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. We are pleased to hear that you found our team members to be friendly and helpful.I am truly sorry to learn about the challenges you faced, especially concerning the toilet and breakfast quality.We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager
