Ratings based on 1,390 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
So convenient to stay here and do the mall and all its amenities. Very nice to have bunk beds in the rooms
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to provide us with a great rating Ashley! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
by A verified traveler
Posted May 28, 2024 on Expedia
They have the best front desk staff. Always extra friendly and professional.
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to provide us with your kind rating Ritchie. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service! We'll make sure to extend your kind words to the rest of our team. In case you have any further feedback for us, please feel free to let us know. Looking forward to welcoming you back here to the Fantasyland Hotel.
by A verified traveler
Posted May 28, 2024 on Expedia
Always love my stay.
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to provide a rating Ryan. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay and continue to stay with us. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
by A verified traveler
Posted May 27, 2024 on Expedia
The rooms were old and run down. There was an unpleasant odor in each of the 3 rooms we had. The hallways were dark and also musty. Great place if you want to be attached to the mall, but otherwise not a pleasant place to relax.
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel Stuart. We are sorry to hear that we did not meet all of your expectations and we apologize for any inconvenience this may have brought your stay. We will be sure to share your valuable feedback with the rest of our team so we can identify the areas we can elevate the guest experience. Thank you for choosing Fantasyland Hotel and we hope to welcome you back in the future.
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to provide us with a great rating Shannon! Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
by A verified traveler
Posted May 26, 2024 on Expedia
Galaxy land
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with us Sheila! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.
by A verified traveler
Posted May 25, 2024 on Expedia
Great place
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to provide a rating Matthew. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are glad to hear that you enjoyed your stay. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
by A verified traveler
Posted May 25, 2024 on Expedia
You can't beat a hotel with direct access to West Edmonton Mall. Our room was renovated and upgraded. Would stay again.
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you for taking the time to leave such a wonderful review of your recent stay at the Fantasyland Hotel Malcolm Stephen! We are thrilled to hear that you enjoyed your experience with us and that we were able to provide you with a five-star experience. Our team strives to provide exceptional service and comfortable accommodations, and it's always great to hear when we've succeeded. We appreciate your kind words and hope to welcome you back to our hotel again soon!
by A verified traveler
Posted May 25, 2024 on Expedia
The themed rooms was very vice but could use some undates , wall paper was peeling , but was a lot of fun overall
Comment from Hotel Management
May 29, 2024 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with us Kelly. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!
