Ratings based on 491 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 5, 2024 on Expedia
Receptioniste terrible and disgrace
Comment from Hotel Management
Jun 6, 2024 by Hotel Management , Hotel Management
Dear Binioube, We sincerely apologize for the negative experience you encountered with our receptionist during your stay. Providing courteous and professional service is paramount to us, and we regret that we fell short in this instance. Your feedback is invaluable, and we are addressing this issue with our team to ensure that all guests receive the high level of service they deserve. Please know that your satisfaction is our priority, and we hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted Jun 4, 2024 on Expedia
Customer Service excellent
by A verified traveler
Posted May 28, 2024 on Expedia
Room had a terrible odor of cookeds fish from previous tenants. Staff did lend a deodorizer after requesting same, but never came to room to confirm problem solved or to resolve...
Comment from Hotel Management
May 29, 2024 by Hotel Management , Hotel Management
Dear David, Thank you for choosing us and sharing a review of your stay at Extended Stay America. We strive to provide a comfortable environment for all guests, and we are sorry for the inconvenience you experienced with the unpleasant smell from next door. While we are glad our staff provided a deodorizer, we regret not following up to ensure the issue was resolved. Your feedback is valuable, and we will work to improve our service. We hope to provide a better stay on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted May 24, 2024 on Expedia
It wasn’t clean enough.
Comment from Hotel Management
May 25, 2024 by Hotel Management , Hotel Management
Dear Huseyin, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of cleanliness is a priority for us, and we regret that we fell short in your case. Your feedback is invaluable, and we are taking steps to address this concern promptly. We hope you'll consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted May 20, 2024 on Expedia
Some cosmetic improvements / upgrades but drywall damage in bathroom, carpet needed to be replaced due to tear and stains.
Comment from Hotel Management
May 21, 2024 by Hotel Management , Hotel Management
Dear Debbie, We appreciate your feedback regarding the cosmetic condition of the room. Our team strives to maintain a comfortable environment for our guests. We will address these issues promptly to ensure future guests enjoy a pleasant stay. Your input helps us continually improve our accommodations. Please don't hesitate to reach out if you have any further concerns. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted May 19, 2024 on Expedia
The property looks great on the outside but the inside looks dirty and old. My room had an odor and you don't get room cleaning service. Also, getting clean linen is a hassle depending on who is working the front desk. I will not stay at an Extended Stay property again.
Comment from Hotel Management
May 20, 2024 by Hotel Management, Hotel Management
Dear Vaughn, We regret to hear about your recent experience at our establishment. Maintaining a clean and welcoming environment is of utmost importance to us, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness, odor, and linen service is valuable to us, and we will address these issues promptly with our team to ensure improvement. We understand your decision, but we sincerely hope you'll reconsider and give us another opportunity to provide you with a more satisfying stay in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
by A verified traveler from Haymarket
Posted May 9, 2024 on Expedia
While booking they mentioned Breakfast, but when we checked in they had no Breakfast, just muffins and Tea or Coffee. Had I known this I would have choosen another hotel. Thats false advertising. I will be talking to my credit card company and my attorney to see what can be done
Comment from Hotel Management
May 10, 2024 by Hotel Management, Hotel Management
Dear Manish, Thank you for your feedback about our breakfast offerings; we are disappointed to know that you were not happy with the variety. Your comments about breakfast options will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management
by A verified traveler from Poway
Posted Apr 27, 2024 on Expedia
Great location and convenient access to shopping center.
by A verified traveler
Posted Apr 25, 2024 on Expedia
by A verified traveler
Posted Apr 21, 2024 on Expedia
It felt like home
Comment from Hotel Management
Apr 22, 2024 by Hotel Management , Hotel Management
Dear Monica, Thank you for your kind feedback! We're delighted to hear that you felt at home during your stay with us at Extended Stay America. Providing a comfortable and welcoming environment is our top priority, and we're glad that you experienced just that. We appreciate your patronage and look forward to welcoming you back for another "home away from home" experience.Sincerely,Hotel Management
