Ratings based on 892 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 1, 2024 on Expedia
Check in was not great we waiting 2 hours for room to be ready and it was after 3 when we got there
by A verified traveler
Posted May 30, 2024 on Expedia
This property is amazing! Service was great! Food and Drinks never disappointed. Excellence Club is well worth the upgrade. Bartender Rodney is the best bartender I’ve experienced at any resort. True craftsmanship! I would visit again any day !
Comment from Hotel Management
May 31, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. In addition, we are delighted to read that you enjoyed the perks of being an Excellence Club guest and also that our colleagues went out of their way to make you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted May 30, 2024 on Expedia
I loved everything about my stay. The food, the staff, the cleanliness, the daily activities were all great. 10 out of 10, I recommend!
Comment from Hotel Management
May 31, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted May 29, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by The Excellence Collection, Hotel Management
Allow us to thank you for your preference on Excellence Oyster Bay and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
by A verified traveler
Posted May 29, 2024 on Expedia
This place would jave been excellent, but housekeeping was so slow! We like to get up super early, and hopefully return to our room to rest up and shower for di ner early. We had our green light o. The outside door to indicate the room was ready for cleaning, however, housekeeping wouldn't show up until after 4pm each day! I had to call twice because other days our room would be skipped for cleaning despite the green light outside the door being on!
Customer Service: lacking attention to details. The waitstaff do t pay attention to check if your drinks need refreshing. The waitstaff on the beach was hit or miss, but i will shout out to exceptional waitress, Shantee, who would constantly check on each person at the beach, several times to see if we wanted drinks or snacks. She was WONDERFUL,
Omelet station, Marcella, she made the best Omelets and was so friendly and always smiling,
Beach: Beautiful beach, shallow water, great for swimming and lots of beach chairs for everyone. Lots of beach activities. Special shout out to Captain Remi or Remington! We loved the sail boat ride!
Restaurants: Reservations weren't needed except for Spice. I was not impressed with any of them, quite honestly. How does a restaurant call itself the Lobster House, but doesn't serve lobsters? Food was just ok for me but at least i didn't get sick.
Great time but attention to detail from customer service is what holds me back from giving this place 4 stars, unfortunately.
Comment from Hotel Management
May 30, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted May 29, 2024 on Expedia
Customer Service was exceeded beyond measure ! The Excellence Club was absolutely phenomenal! From the one on one service (D’ Andria she made sure we had everything we needed and made sure we enjoyed our vacation! Ty) WAIT AND THE FOOD 11/10!!! Can’t wait to go back!
Comment from Hotel Management
May 29, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At The Excellence Collection, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by The Excellence Collection, Hotel Management
Thank you for selecting Excellence Oyster Bay as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.
by A verified traveler from New Rochelle
Posted May 28, 2024 on Expedia
I enjoyed my stay at this property. It is more of an estate. Very large property with lots of space and beach. A little bit of something for everyone with entertainment and music at night and by the pool. And quiet areas in the excellent club sections. Rooms are spacious and modern. My stay was made special with the help of Shane H. (Manager), Kevin (excellence club beach concierge on 5/24), Chef Marcia and Akeem at the omelette station for breakfast.
Comment from Hotel Management
May 29, 2024 by The Excellence Collection, Hotel Management
Dear guest,First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to read that we were able to create a relaxing atmosphere as the resort is perfect for vacationers of all kinds; those who like some action, and those who prefer the tranquillity and relaxation a more low-key vacation provides. We will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
by A verified traveler
Posted May 27, 2024 on Expedia
I absolutely loved it !! Especially Milika (Host for excellence club) and I loved Deago (spa host) ❤️ I love them !!!
Comment from Hotel Management
May 28, 2024 by The Excellence Collection, Hotel Management
Thank you for choosing Excellence Oyster Bay as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
by A verified traveler from Chicago
Posted May 26, 2024 on Expedia
My husband and I came to this resort for our one year wedding anniversary and had a mediocre stay. Excellence Oyster Bay is a nice, but poorly maintained resort with hit or miss quality in service. Overall, I expected a lot more from a luxury resort—especially at this price point.
Comment from Hotel Management
May 27, 2024 by The Excellence Collection, Hotel Management
Thank you for selecting Excellence Oyster Bay as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
