Beach access/garden was brilliant, services and buffets in both restaurant and bars excellent. Kids club and shows with fantastic entertainement including presentation is a great success with Adem (Master entertainer) and occasional other programmes (Kenian, Mongolian/Chinese) where fun and laughters are guaranteed.
Very good all-inclusive for families. Food is very good.. Nice beach. Newly renovated rooms..
Lucas
8/10 还可以
Anwar
2023年07月15日
Anwar
2023 年 7 月入住 5 晚
8/10 还可以
Anwar
2023年07月15日
Anwar
2023 年 7 月入住 5 晚
10/10 超赞
Aylin
2023年06月20日
Aylin
2023 年 6 月入住 5 晚
8/10 还可以
Leann
与家人出行
2023年05月6日
满意:清洁度
Good. Hotel lovely but not 5*
Our stay at Tuana had positives and negatives.
Positives:
- Family rooms are spacious. Probably the biggest we had stayed in and seemed newly decorated.
- Grounds were well maintained. The accommodation as a whole is huge and it was always kept clean and tidy. There is a cycle track around it and they can transport you around on golf buggies.
- Prices. Lots of shops at normal prices.
Negatives:
- Although the rooms were spacious the balcony was non existent. It could only sit one person on and wasn’t relaxing at all. The rooms were also noisy. Could hear a whole conversation from next door and every foot step guests from upstairs took.
- The service provided was disappointing. Most waiting staff just stood around. In our whole stay we never had anyone come to take a drinks order at meal times and the plates were often left stacked up until we left the table.
- Pool was cramped. We travelled during term time and struggled to get a sunbed around the pool after 10:30 so I dread to think what it would be like during summer holidays.
- Payable smoothies / juice bar. Small gripe really but had to pay for smoothies / juices at smoothie bar which we weren’t made aware of.
Overall we enjoyed our stay. However we wouldn’t rate this 5* maybe 3*plus or 4* at best. It does have everything a 5* needs but just feels like something is missing.