Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Great!
Comment from Hotel Management
May 30, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted May 22, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted May 15, 2024 on Expedia
My air conditioner was making a noise that was unbearable my wife only had 90 minutes of sleep and I had about 3 hrs of sleep.The maid service was terrible no fresh sheets or towels coffee not replenished or cups.Thanks to the night crew they did everything that the morning crew should have done.Night staff all get excellent ratings
Comment from Hotel Management
May 27, 2024 by Taylor, Hotel Management
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.
by A verified traveler
Posted May 9, 2024 on Expedia
super friendly staff. Front desk employee was amazing.
Comment from Hotel Management
May 9, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted May 8, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted May 6, 2024 on Expedia
Very clean. Comfy bed!! Good food
Comment from Hotel Management
May 8, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted May 1, 2024 on Expedia
Clean spaces
Comment from Hotel Management
May 3, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted Apr 28, 2024 on Expedia
Clean
Comment from Hotel Management
May 3, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted Apr 25, 2024 on Expedia
Good location. Easy to get to. Would stay again.
Comment from Hotel Management
May 3, 2024 by Taylor, Hotel Management
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!
by A verified traveler
Posted Apr 23, 2024 on Expedia
The breakfast was lackluster. Eggs were watery, sausage did not taste like sausage. Juices were basically water with a touch of juice flavoring (apple/ orange). We stayed for 3 days and it was the same options all 3 days. Of the 2 waffle makers only 1 functioned well. When using the other the waffles stuck in it each time. I bought a bottle of Mountain Dew, 16 oz, from the front desk. They charged $4.00 for it. There are no other options and non onsite vending machines. So unless you go offsite to buy it, $4 it is. In the room we had no bottled water and 2 small glass cups. I resorted to buying bottled water, cutting the top off the bottle, and making myself a large cup to put ice in to enjoy an ice water or ice soda (I bought soda off site the next day and took it in the room). My thoughts: yes things are getting expensive, but offer the guests a few perks to make the stay memorable in the right way. 2 free bottles of water. $2 bottles of soda. Mix up the breakfast options, maybe add another couple hot trays with biscuits in one and fried potatoes in another. White gravy in a crock pot. All simple changes which would have made quite a difference.
Comment from Hotel Management
May 3, 2024 by Taylor, Hotel Management
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.
