Friendly and helpful staff. The rooms are spacious and clean. There are plenty of food options available.
Shanice
2024 年 5 月入住 2 晚
8/10 还可以
Keith G.
与家人出行
2024年04月29日
满意:住宿条件和设施,员工和服务
Easy to get to, multiple places to eat within walking distance. Reasonable prices.
Keith G.
2024 年 4 月入住 1 晚
10/10 超赞
james
2024年04月29日
满意:清洁度、员工和服务、住宿条件和设施
james
2024 年 4 月入住 1 晚
10/10 超赞
Robert
2024年04月18日
Robert
2024 年 4 月入住 1 晚
10/10 超赞
Robyn
2024年04月13日
满意:清洁度、员工和服务、住宿条件和设施
Robyn
2024 年 4 月入住 1 晚
6/10 一般
Sam
与家人出行
2024年04月7日
满意:员工和服务
不满意:服务设施,清洁度
Housekeeping had not done a good job, with dirty sheets on the pull out bed, cookies, crumbs under the couch pillows, and some bathroom trash remaining. Air condition was noisy. On the positive side, we could easily walk over to resteraunts.
Sam
2024 年 4 月入住 2 晚
6/10 一般
Angelena
2024年04月5日
不满意:员工和服务
Ok
Angelena
2024 年 4 月入住 3 晚
4/10 很差
Julia Marguerite
与家人及幼儿出行
2024年04月4日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
We arrived for check-in at 2:30 am. Granted we were later on arrival than we anticipated because of traveling with our newborn and 4 kids but we arrived and no one answered the door. They had locked the doors and put signs up saying they were booked. I had booked online and called earlier in the week to confirm. We called the desk several times with no answer and I stood at the door for probably 30 minutes waiting for someone to walk by. We called the chain and they tried to call the hotel and the emergency line twice. They finally reached the staff and they let us in however they did not have the room we reserved - we had 7 people so this was important. We had to squeeze in a room with one less bed. They offered a roll away but didn’t bring it up and it was so late that we squeezed everyone in one sofa bed and called down and said Nevermind on the roll away. It all worked out in the end but it was extremely disheartening to be locked out of our hotel with 5 kids at 3 am after driving for the whole day and all other hotels were booked in the area of Florence. Anyhow, just sharing as an fyi. I’m sure the employee was very tired as night shifts can’t be easy and we should have probably called to say we would be so late.