Only one elevator working on a busy weekend, bath tub didn’t work properly. Room service brought the wrong meal and then when they brought the correct order it wasn’t what I was expecting (I ordered the Latin eggs Benedict which is supposed to be served over arepa but was serviced in English muffin) . The pool is small and wasn’t able to use umbrellas due to wind, ( of course safely is imported but I’d hope they would have a solution for wind when the hotel is so expensive) All things considered I feel like it was overpriced and nit worth the stay.
I always enjoy staying here.
Staff is amazing, always clean, spa is phenomenal and it’s conveniently located to all the best restaurants.
Jazmine
2024 年 5 月入住 3 晚
10/10 超赞
massimo
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
The BEST hotel I have ever been at
Amazing in all aspects
Thank you for everything
massimo
2024 年 5 月入住 3 晚
10/10 超赞
Amy
与配偶出行
2024年05月11日
满意:清洁度、服务设施、住宿条件和设施
Very nice and they upgraded us to an oceanfront suite!
Amy
2024 年 5 月入住 5 晚
10/10 超赞
Melissa
与家人出行
2024年05月8日
满意:清洁度、员工和服务、住宿条件和设施
Our stay was AMAZING thanks to this hotel. The ocean front room was perfect, I would have been fine staying there all day because it felt like we were on the beach. The only negative is that there was a cockroach next to our coffee machine but all else was great
Melissa
2024 年 5 月入住 2 晚
2/10 糟糕
David
2024年05月6日
满意:清洁度
David
2024 年 5 月入住 2 晚
6/10 一般
Susan
与配偶出行
2024年04月23日
满意:住宿条件和设施
Not quite sure how to start !!!
Day1 toilet not functioning & air con v loud . 3 phone calls to reception & 3 hours later, engineer mended toilet & adjusted aircon ..
No turn down service .. we scheduled a turn down at reception but they made up the sofa bed instead & nothing else !!! .. more calls to receptionist to put it back .. & another wait when all wanted to do was get ready for bed !
We kept persevering for a turn down & eventually , on last eve, got one with chocs .. hurrah !!!
Day 2 .. no sun beds or umbrellas available on beach .. had to sit on towels .. pool chairs all reserved with towels
Day 3 .. checked bill on tv & had additional charges ( as well as 45 dollars a day resort fees ) of approx 50 dollars a day.. another call to reception was told were non refundable and ‘ this is Florida ‘
Day 4 .. Tap on bath faulty and when turned on hot water .. it came through the shower unit .. tap v loose and couldn’t adjust . Also shower head coming away from wall ..
Day 5 .. bill charges sorted but still bath tap still faulty
Spinicar bar/restaurant rarely available in evenings .. as used for corporate functions .. but when open all drinks in plastic cups .. even in evenings and v limited menu
The newly opened Italian on site is lovely is a bit expensive
Generally , the rooms are lovely and hotel v suitable for families. Stall are helpful on the whole but this is not 5 star !