2/10 糟糕
Marlene
与家人出行
2024年05月31日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel has many unnecessary hidden fees like an expensive daily cleaning fee which we did not need daily but was mandatory even though they didn’t clean the room at all during our stay. Tv remote was outdated with a new tv and couldn’t access what the tv had to offer. The Ac remote didn’t always work, the bathroom door was broken and got stuck every time it was even slightly closed, also the front door was always tricky to open and close. We had a kitchen but no kitchen supplies were given until we called and didn’t even provide a knife, their ice machine was broken the whole time, and upon check in and check out we heard many people demanding refunds so the over all stay just wasn’t it. I’d like a refund too it was ridiculous.
Marlene
2024 年 5 月入住 3 晚