Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
The bed side table was dirty n lamp shades had hair on them lamps were dusty
Comment from Hotel Management
May 29, 2024 by Trent L, Hotel Management
Thank you for your feedback, I will share this with the staff so that we may improve.
by A verified traveler
Posted May 25, 2024 on Expedia
Such a quiet and safe location.
Comment from Hotel Management
May 25, 2024 by Trent L, Hotel Management
Thank you! i am happy you enjoyed our hotel. We hope to see you again in the future.
by A verified traveler
Posted May 22, 2024 on Expedia
Comment from Hotel Management
May 24, 2024 by Trent L, Hotel Management
Thank you for rating our hotel! I am so happy you had a great stay and can't wait for your return.
by A verified traveler
Posted May 22, 2024 on Expedia
Neat & clean. Good location !
Comment from Hotel Management
May 23, 2024 by Trent L, Hotel Management
Thank you so much! I am glad you were pleased with our hotel and great location, we hope you will visit us again.
by A verified traveler
Posted May 20, 2024 on Expedia
I always ask for an early check-in whenever we go on a girls getaway and have had NO PROBLEM. We have stayed here MANY times and have arrived around noon each time and got into a room right away. But NOT this time. The lady at the front desk was kind of rude and didn't even look to see if there were any rooms available. PLUS there were not that many cars in the parking lot, so we know it wasn't that busy.
Comment from Hotel Management
May 22, 2024 by Trent L, Hotel Management
I am sorry you were disappointed to not get an early check in. However it is not how busy are that day but how busy we were the night before, Also check out is at 11am and we at times have noon check outs. We simply need to have time to clean rooms. I will reinforce to the staff to be professional and courteous.
by A verified traveler
Posted May 8, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Trent L, Hotel Management
It seems you did not have the best of stays with us, I assure you we will work hard to fix any negatives!
by A verified traveler
Posted May 8, 2024 on Expedia
Excellent location.
Comment from Hotel Management
May 11, 2024 by Trent L, Hotel Management
Thank you! i am so glad you enjoyed our great location in the heart of downtown. I hope you enjoyed the hotel as well and hope to see you again.
by A verified traveler
Posted May 6, 2024 on Expedia
The room had a horrible musky smell. It made it for a horrible sleep.
Should think about removing the carpet. Right now after paying $284 for the night if I would ever stay again at this property. When I told the front deck she apologized for my experience.
Comment from Hotel Management
May 8, 2024 by Trent L, Hotel Management
I am sorry that you did not enjoy your experience, we will look into the as we just had our carpets cleaned. Thank you for your feedback.
by A verified traveler
Posted May 2, 2024 on Expedia
Had a great stay, would stay again!
by A verified traveler from Grand Blanc
Posted Apr 28, 2024 on Expedia
Hotel was in a great location across from the River Shops, and we got the jacuzzi room which was great! The free breakfast was a nice perk but nothing to write home about. Staff were amazing and our housekeeper was also
Comment from Hotel Management
May 5, 2024 by Trent L, Hotel Management
Thank you so much! I am so happy that you enjoyed our hotel, location and staff. I hope that you will stay with us again soon.
