Ratings based on 553 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
Construction work on site made our room uninhabitable. Checked out early and got a full refund no problem. Also had an issue on check in which was not resolved and left us out of pocket
Comment from Hotel Management
Jun 2, 2024 by Hotel AGUR Team., Hotel Management
Dear John,We are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analysed, following our continuous improvement plan
by A verified traveler from Merida Centro
Posted May 19, 2024 on Expedia
Noisy building small rooms, doors are thin so you hear corridor noise such as people slamming doors.
Comment from Hotel Management
Jun 2, 2024 by Hotel AGUR Team., Hotel Management
Dear Per,We are extremely sorry that we failed to meet your needs and fulfill your expectations and about the fact you did not have the pleasant stay you deserved.
by A verified traveler
Posted May 7, 2024 on Expedia
Lovely accommodation rooms comfortable clean & staff lovely friendly & helpful
We knew that there is building work happening behind the hotel,it is noisy dusty & lots of work men but we were happy with our stay
Comment from Hotel Management
May 11, 2024 by Hotel AGUR Team., Hotel Management
Dear Angela,It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services because this is the main goal of our Hotel, and we all thank you for appreciating the hard work that all our team do every day.
by A verified traveler
Posted Apr 27, 2024 on Expedia
Good location for the train,bus & beach.€50 deposit for "Damage" policy via "credit card" repayment on checkout,€50 cash deposit for the room safe returned on handover of the safe key at reception.
Comment from Hotel Management
May 11, 2024 by Hotel AGUR Team., Hotel Management
Dear Martin,It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.
by A verified traveler from Clane
Posted Apr 24, 2024 on Expedia
Very unhappy stay
by A verified traveler
Posted Apr 24, 2024 on Expedia
Needs updating and renovations
Comment from Hotel Management
Apr 25, 2024 by Hotel AGUR Team., Hotel Management
Dear William,Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 29, 2024 by Recepción, Hotel Management
Hola Catherine, agradecerle que haya compartido su comentario. Le agradecemos haber dedicado su tiempo en transmitirnos su experiencia.
by A verified traveler
Good stay
Posted Mar 5, 2024 on HotelsWas a very nice hotel and staff were attentive and friendly. Very local to train station and convenient we had the breakfast too which again was very good selection and accommodating friendly staff we had one night stay and would happily stay longer if we had time
Comment from Hotel Management
Mar 13, 2024 by Front Desk, Hotel Management
Thank you for having taken some of your valuable time to send us your comments; we believe it is only through listening carefully to the comments and suggestions of our guests that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.
by A verified traveler
Posted Feb 23, 2024 on Expedia
Nothing
Comment from Hotel Management
Mar 13, 2024 by Front Desk, Hotel Management
Dear Finn Preben,VVe are sorry to hear that you were not satisfied with all our services. We apologize for any inconvenience caused. Do not hesitate that every single comment will be carefully analyzed, following our continuous improvement plan.
by A verified traveler
Short stay
Posted Feb 20, 2024 on HotelsThe stay was an overnight on our way home. The hotel is basic but very convenient for buses and trains. Didn’t have any food as we left early in the morning. Staff were really nice and friendly. Could do with a wee lick of paint here and there other wise a nice hotel. We were given a voucher if we wanted to eat in the cafe giving us I think10% discount.
Comment from Hotel Management
Mar 13, 2024 by Front Desk, Hotel Management
Dear Elizabeth,On behalf of the entire team of Hotel AGUR we would like to thank you for the time you took te share your positive opinion about your experience in our Hotel.
