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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and seasonal outdoor pool

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
View from room
Exterior
Free daily continental breakfast
Lobby
Reviews
8.2

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • 24/7 front desk24/7 front desk24/7 front desk
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Popular LocationGatlinburg Space Needle11 min walk
  • Popular LocationSkyPark11 min walk
  • Popular LocationRipley's Aquarium of the Smokies19 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)68 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Awesome place
William
Jun 6, 2024

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.1/10 Very Good

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.5/10 Good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.9/10 Excellent

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

7.3/10 Good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.3/10 Very Good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property grounds
Brookside Lodge
Pool
Breakfast included
Kids pool
Parking included
8.2 out of 10, Very Good, (1645)
Brookside Lodge

About the neighborhood

Gatlinburg

Located in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. SkyPark and Ober Gatlinburg Ski Resort and Amusement Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Ripley's Aquarium of the Smokies and WonderWorks. Don't miss out on a visit to Dollywood. Spend some time exploring the area's activities, including skiing.
Visit our Gatlinburg travel guideOpens in a new window

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Crawdaddy's Restaurant & Bar - ‬12 min walk
  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
SureStay Plus Hotel by Best Western Gatlinburg is located close to SkyPark and Ripley's Aquarium of the Smokies, and provides free continental breakfast and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers
  • Free self parking
  • A TV in the lobby, a vending machine, and coffee/tea in the lobby
  • A 24-hour front desk and an elevator
  • Guest reviews say good things about the breakfast, overall value, and helpful staff
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal outdoor pool closes in September
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access starts at 8:00 AM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 8 Jun 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 16 Jun 2024 start from US$79.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Situated on a river, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 1015 reviews" "
Rating 8 - Good. 296 out of 1015 reviews" "
Rating 6 - Okay. 130 out of 1015 reviews" "
Rating 4 - Poor. 68 out of 1015 reviews" "
Rating 2 - Terrible. 58 out of 1015 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Jun 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room great river view
Stayed 1 night in Jun 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and water view
Stayed 1 night in Jun 2024

6/10 Okay

Lisa

The property was fine. The balconies could use better cleaning. The room smelled musty but the location was great.
Stayed 4 nights in May 2024

4/10 Poor

Laurie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Upon check in staff was pleasant enough and facility was ok than the next morning the person in charge of breakfast that was included was quite rude when asked about the pancake maker being out of pancake mix. Elevator broke down the 2nd night at property and had to walk 4 flights of stairs. We were informed it would be fixed in the next hour (which it was 11pm at the time). The next morning we go to check out and find the elevator is still not fixed and we had to take coolers, luggage, and multiple bags down 4 flights of stairs and the staff could care less. The room itself was very nice and the river sounds and view was worth the money. Pool was very small outside but wasn't there to use the pool. Short walk to the town of Gatlinburg and very easy to locate....just needs friendlier staff and working equipment.
Stayed 2 nights in May 2024

10/10 Excellent

Manuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location, walking distance to shops and restaurants. The front desk agent was very pleasant and helpful. The room is absolutely wonderful. It’s modern, clean and the room had a balcony facing a stream. It was very relaxing sitting on the balcony and listening to the soothing sound of the stream. The rate was very reasonable, you definitely get your money’s worth. I will definitely stay here again. Do not hesitate to stay at this location. It’s just perfect.
Stayed 1 night in Jun 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and the people are very nice and friendly well most definitely go back again 😀
Stayed 3 nights in May 2024

10/10 Excellent

Demin, Suwanee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and new renovations.
Stayed 3 nights in May 2024

10/10 Excellent

Kathryn, Mckinney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being on the river - very peaceful. Hotel staff was friendly and efficient. We stayed one night. Room was clean, had a fridge and coffee maker which was nice.
Stayed 1 night in May 2024

10/10 Excellent

Angileta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view! room was extremely clean with comfortable beds! staff so helpful and pleasant, one of the best places i have ever stayed!
Stayed 1 night in May 2024

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
2.5