Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Apr 5, 2024 on Expedia
A bit noisy for our taste. Enjoyed the proximity to Penang National Park, Escape, and Entopia.
Comment from Hotel Management
Apr 8, 2024 by Nethra, Hotel Management
Hi John,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Mar 30, 2024 on Expedia
I loved the location.
Comment from Hotel Management
Apr 1, 2024 by Nethra, Hotel Management
Hi Mehdi,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Feb 25, 2024 on Hotels
Comment from Hotel Management
Mar 5, 2024 by Nethra, Hotel Management
Hi seulki,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Feb 19, 2024 on Expedia
The room we were first given was dirty and the door was broken in the bathroom. The hotel moved us to the fartherest room from the entrance making our walk to and from extremely long. The staff tried to make our stay comfortable after that but we were already disappointed. It is a good place for young parents with small children. Pool is very nice and the beach is strange and full of jelly fish.
Comment from Hotel Management
Mar 5, 2024 by Nethra, Hotel Management
Hi Edmund, I would like to express our sincere apologies for the inconveniences you encountered during your recent stay at Hard Rock Hotel Penang. Your feedback is invaluable to us, and we take your comments seriously.I understand that the initial room assignment did not meet your expectations, and the subsequent relocation to a room farther from the entrance added unnecessary discomfort to your stay. Please accept our deepest apologies for any inconvenience caused.Our team strives to provide a seamless and enjoyable experience for all our guests, and it's disheartening to learn that we fell short of your expectations on this occasion. I assure you that we are addressing the issues you raised to prevent similar occurrences in the future.Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us continually enhance our services.Kind Regards,Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Feb 11, 2024 on Expedia
Comment from Hotel Management
Apr 1, 2024 by Nethra, Hotel Management
Hi Wei Seong,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Jan 1, 2024 on Hotels
Comment from Hotel Management
Jan 9, 2024 by Nethra, Hotel Management
Hi David,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Dec 31, 2023 on Expedia
My view is that there are a few areas of improvement
Food quality : I think the breakfast spread is very limited and the quality is extremely low. I hope the management can charge some incremental money and improve the quality of food. Overall the food options needs to be bolstered a bit for room dining as well. Having travelled to many countries and having stayed in the best of 5 star hotels to boutique hotels, this is the only hotel where I saw stale fruits being served on multiple days. That’s just simply not acceptable
Quality of rooms: needs some refurbishment, looks a bit dated, door safety latch was broken, curtains seem to have some kinda mold in them. On a couple of ocassions in the pool area, they ran out of towels.
Staff: staff was helpful and did their job well
This feedback is for the people who are in the management roles so that they can look into these areas.
Overall I would rate this property as a 3.5-4 star at best and if simply put it has a quite a few yards to cover before it can truly be considered as a 5 star property.
Comment from Hotel Management
Jan 9, 2024 by Nethra, Hotel Management
Hi DIPANJAN,Greetings from Hard Rock Hotel Penang!I want to express our sincere gratitude for taking the time to provide us with your valuable feedback. We truly appreciate your detailed insights, and your comments have been carefully reviewed by our management team.Food Quality: We apologize for any disappointment you experienced with the breakfast spread and room dining options. Your feedback regarding the quality of food, including the issue with stale fruits, is taken seriously. We are committed to enhancing our culinary offerings, and your input will guide us in making the necessary improvements.Quality of Rooms: We acknowledge your observations regarding the rooms, including the need for refurbishment and concerns with the safety latch and curtains. Our team will address these issues promptly to ensure that our accommodations meet the high standards our guests expect.Pool Area Towels: We apologize for the inconvenience caused by the shortage of towels in the pool area. Rest assured, we will take steps to ensure a sufficient supply is maintained to meet the needs of our guests.Staff: We are delighted to hear that our staff's helpfulness contributed positively to your experience. We will ensure that the team continues to deliver exceptional service throughout your stay.Your feedback is invaluable to us as we strive to provide a truly 5-star experience for our guests. Rest assured that the necessary measures will be taken to address the areas you highlighted.Once again, thank you for choosing Hard Rock Hotel Penang, and we hope to have the opportunity to welcome you back, delivering an improved and enhanced experience.Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Dec 29, 2023 on Expedia
Staff counter was awesome and went all the way to help me with the early check in so that my 5 yr old can take her nap as she was getting very cranky.
Comment from Hotel Management
Jan 9, 2024 by Nethra, Hotel Management
Hi Carol,On behalf of the entire team at Hard Rock Hotel Penang, I want to express our heartfelt gratitude for your kind words regarding the exceptional service provided by our staff at the counter.We are thrilled to hear that our team's efforts, particularly in facilitating the early check-in to accommodate your little one, contributed positively to your experience. Delivering exceptional service is at the core of what we do, and knowing that we made a difference for you is truly rewarding.Once again, thank you for choosing Hard Rock Hotel Penang. We look forward to welcoming you back for more rockin' experiences in the future!Rock On!Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Dec 19, 2023 on Expedia
Is not what I have expected - especially during breakfast, kids carry drinks around and wet the floor which is dangerous for elderly - but no one clean up.
Limited breakfast choices. Not many taxi available as we got to wait for like 8-20 mins to grab a cab.
Comment from Hotel Management
Dec 21, 2023 by Nethra , Hotel Management
Hi Cecilia Jane,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're sorry to see that you did not enjoy your dining experience during your stay. Your feedback on the breakfast served has been shared with the culinary team, and they are constantly working to improve the quality and quantity of food available in the buffet.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Kind regards,Tobias LackermeierExecutive Assistant Manager
by A verified traveler
Posted Dec 7, 2023 on Hotels
Comment from Hotel Management
Dec 12, 2023 by Nethra, Hotel Management
Hi Wan Kasmawati,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager
