Ratings based on 828 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 9, 2024 on Expedia
I liked that it wasn't too far from everything and clean. Breakfast was a bonus.
by A verified traveler
Posted Jun 2, 2024 on Expedia
Comment from Hotel Management
Jun 4, 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay with us, Karl. We hope that you will come back and visit us again soon!
by A verified traveler
Posted May 14, 2024 on Expedia
Staying on the second floor I didn’t like that the lights for the front drive shown straight into room and no dark curtains to keep light out. Also the heater leaked water all over the carpet. It was very quiet and clean though.
Comment from Hotel Management
May 15, 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us, Heather. I am pleased your roo was nicely cleaned and your stay peaceful, though I do apologize that the outside lighting was too bright and that there was not a dark curtain to block it. Our maintenance staff will repair the leak fro the heater and I do hope that you will choose us again during future travels so we can provide you with a superior stay.
by A verified traveler
Posted May 11, 2024 on Expedia
Comment from Hotel Management
May 12, 2024 by Hotel Management, Hotel Management
We're delighted you enjoyed a wonderful stay with us and very much hope you visit us again soon, Ron!
by A verified traveler from Burlington
Posted Apr 30, 2024 on Expedia
This unfortunately was not our best stay at a hotel. We were the only guests at the hotel the pictures were deceiving, and the last day they completely turned the water off early in the morning without warning so we had to call down and find out what the problem was. They told us that they were working on stuff and we wouldn't have water until way into the afternoon but like I said they never bothered to tell us so none of us could get showers and we had to leave early just so that we could go and brush our teeth somewhere else. Obviously they were doing work at the hotel and we were not made aware we did not see any swimming pool or anything like the pictures showed. Quite disappointing to be truthful.
Comment from Hotel Management
May 3, 2024 by Hotel Management, Hotel Management
Please accept our sincere apologies for the disruption caused by the work that needed to be done which required the water to be temporarily shut down. If possible, we do try to provide advance notice, though this is not always feasible. I do hope that you will consider giving us another opportunity to provide you with a convenient, comfortable stay the next time your travels bring you through Gettysburg.
by A verified traveler
Posted Apr 22, 2024 on Expedia
Comment from Hotel Management
Apr 23, 2024 by Hotel Management, Hotel Management
I am delighted to note that your stay with us was excellent. Thank you for this rating, Bill. We hope that you will come back to visit us again soon!
by A verified traveler
Posted Apr 22, 2024 on Expedia
The breakfast is great and the front desk was very helpful.
Comment from Hotel Management
Apr 23, 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay with us, Robert. I will share your comments with our team, who I am certain will be quite encouraged. I hope that you will visit us again soon so we can provide you with another exceptional stay.
by A verified traveler
Posted Apr 21, 2024 on Expedia
It was a clean nice place to stay for the night, the breakfast was good. The staff was helpful and friendly. The only thing they could do better is put non slip pads on the inside shower floor,they are super slick you really have to watch not to slip.
Comment from Hotel Management
Apr 21, 2024 by Hotel Management, Hotel Management
Dear Dana, thank you for your kind review! We're delighted to hear that you enjoyed your stay with us including our clean accommodations, delicious breakfast, and friendly staff. Your feedback about the shower floor is valuable, and we'll certainly look into adding non-slip pads to ensure the safety and comfort of all our guests. We hope to welcome you back soon!
by A verified traveler
Posted Mar 27, 2024 on Expedia
Several different parts of the hotel are blocked off with black tarps and marked "unsafe structure, entry prohibited" according to the Pennsylvania Uniform Construction Code.
We did not have hot water for 24 hours, desk attendant told us to turn on the sink and that would circulate the water...nope. cold showers the next morning. This morning we woke up to certain guests being served a hot continental breakfast and we were told that was only for a special group and we got a brown bag with applesauce and a granola bar. I asked for compensation for our troublese stay and was told no because we booked through Expedia, I left my cell phone number for the manager to contact me and did not receive a call. Please don't reply here saying "sorry you didn't enjoy your stay, we hope ...." If you are truly sorry please contact me directly and I can update this post reflecting that within 24 hrs. The pool was nice.
Comment from Hotel Management
Mar 28, 2024 by Hotel Management, Hotel Management
I apologize that our staff was not responsive and helpful. Please do try to give us another call about these issues. In the meantime, our maintenance staff is working to repair the issue with the hot water. Our standard breakfast is fairly simple, and our staff is always happy to provide recommendations for any guest wishing to have a more robust meal. I hope that you are satisfied with the resolution when you call and that you will come back and visit us for a superior stay next time.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Comment from Hotel Management
Apr 4, 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us and please know that our team stays dedicated to making improvements. I do hope that you will come back and enjoy a superior stay during a future visit.
