Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Apr 28, 2024 on Expedia
Usual Hilton standards in Glasgow not far from the nightlife and town centre either …. Would stay again …. P
Comment from Hotel Management
May 7, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your stay at Hilton Glasgow!
by A verified traveler
Posted Apr 16, 2024 on Expedia
We arrived after a long transatlantic flight and requested an early check-in. No hotel will guarantee this but the Hilton staff worked hard to accomodate us. It was wonderful and much appreciated. It is an easy walk into central Glasgow. Staff were universally pleasant and helpful. Food in the relaxed bar and restaurant areas was excellent and we especially enjoyed the daily buffet breakfast. The Hilton is now our go to hotel in Glasgow.
Comment from Hotel Management
May 7, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your stay at Hilton Glasgow!
by A verified traveler
Posted Apr 6, 2024 on Expedia
Very helpful staff and clean facility
Comment from Hotel Management
Apr 8, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay at at Hilton Glasgow. It is wonderful to see from your rating that you enjoyed your stay and we all hope we will be able to welcome you back in the future.
by A verified traveler
Posted Apr 6, 2024 on Expedia
Pros:
Rooms are clean and view from 17th floor is great.
Comfortable beds.
Lounge is very comfortable. Bar open till 12 midnight. The ambience is great and relaxing. Great staff. Polite and professional
Lovely cocktails. One of the best Bloody Mary I have ever had.
Food is yummy. Had dinner one night at the hotel itself. Lot of options to choose from.
Cons
no robes for kids , especially with swimming access kids robe are expected. And its Hilton not just any hotel.
Parking has leaks although hotel has apologised it was due to some work.
Breakfast service didn’t work for me. . The hot buffet was not being filled. I waited and had yogurt muesli brown toast tea and left
I was vegan. Not many options if you take out hot breakfast also from the mix. Not worth 18 quid per person.
I had booked in for breakfast for two days separately it was not part of my booking . Called in to cancel for the next day. The attendant at the desk, said no problem they can do that.
I had booked for only one adult and child.
However while checking out we were asked to pay for two days. Somehow managed to convince them to pay for one day but again they charged us for family of four.
Just let go and paid but did leave with an awkward feeling which otherwise would have been nice given the hotel is so comfortable to stay and relax.
Comment from Hotel Management
Apr 8, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay with us. I'm sorry to hear you didn't enjoy the breakfast buffet experience. We also offer breakfast to order in our Whisky Mist Bar & Kitchen, maybe that is an option should you stay with us again. Please email our front office team regarding your invoice queries and they will be able to help and clarify. We all hope we will be able to welcome you back in the future.
by A verified traveler
Posted Mar 30, 2024 on Expedia
Comment from Hotel Management
May 7, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your stay at Hilton Glasgow!
by A verified traveler from Kilmaurs
Posted Mar 23, 2024 on Expedia
Great location and fantastic staff.
Comment from Hotel Management
Mar 26, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay.
by A verified traveler
Posted Mar 18, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay with us. I'm disappointed to see your rating and we would appreciate if you would contact us directly with details about your stay. With warm regards
by A verified traveler
Posted Mar 12, 2024 on Expedia
We received, without a doubt, the best customer service we have ever received at a UK hotel. My wife and I have travelled the length and breadth of the UK for work and pleasure and I can honestly state that the staff in this particular hotel were professional, happy and a pleasure to interact with. I am returning to Glasgow in July and will definitely be staying at this hotel.
Comment from Hotel Management
Mar 26, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay.
by A verified traveler
Posted Mar 10, 2024 on Expedia
The family enjoyed the pool and the jacuzzi - but I didn’t like to be charged extra for using this. Everything else was “Hilton” standard - so clean, comfortable and standardised. Sadly I am happier this trip than taking a risk with a local independent like last time and ending up in a grim little place for the same amounts of cash!
Comment from Hotel Management
Mar 26, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay.
by A verified traveler from Kilmaurs
Posted Mar 10, 2024 on Expedia
Great location. Fantastic hotel with great staff especially Shannon who went above and beyond
Comment from Hotel Management
Mar 26, 2024 by HG, Hotel Management
Thank you very much for taking the time to review your recent stay.
