Ratings based on 998 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 24, 2024 on Expedia
Great place
by A verified traveler
Posted May 22, 2024 on Expedia
Nice hotel, not suited for families with children due to limited dining options
by A verified traveler
Posted May 19, 2024 on Expedia
Perfect stay, staff were all so lovely. Room was clean
by A verified traveler
Posted May 19, 2024 on Expedia
Really nice staff and good environment.
by A verified traveler
Posted May 16, 2024 on Expedia
The staff were very slow in all interactions and the hotel was not well signposted from the car park (we didn’t know there was a casino).
When we arrived we couldn’t find the reception to begin with. Once we did, check in was very slow - the staff member tried to charge me twice and failed to return my passport until I asked for it. The rate we found online on The Star website was cheaper than what reception were trying to charge us, so we had to stand their and book it online at the desk, when it would have been much easier if the staff member could have just honoured the online rate for us at the desk.
We were encouraged to sign up for the member club to get free parking but my card was still charged for the parking. Signing up for the club was a tedious process online but we then had to go to the membership desk to collect our card, which was a great inconvenience to the staff working on that desk too.
The room itself however, was lovely. Great views, good size beds and very clean. I would revisit the hotel for the rooms and the location but there are definitely improvements that could be made to the operations of the hotel.
by A verified traveler
Posted May 10, 2024 on Expedia
by A verified traveler
Posted May 8, 2024 on Expedia
Loved it
by A verified traveler
Posted Apr 26, 2024 on Expedia
Showers had pink mould in grout and underneath the lip of hand basins
Road works at front of building and all the barriers around reconstructions happing. Harzardous areas on walking path to get to shopping Also atms only allow $200 withdrawals at a time
by A verified traveler
Posted Apr 14, 2024 on Expedia
Nice, clean, convenient
by A verified traveler
Posted Apr 13, 2024 on Expedia
Nice and clean. Close to everything. Room size good
