评分基于 272 条真实点评
4.5 客房清洁度
4.4 服务和员工
4.4 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
When I checked in the room that I was given is not the room that I had paid for. Very disappointed the view was terrible. I called Expidia spoke to someone to see if they could contact hotel was put on hold for ever and then the call was dropped. The second day when and spoke with the staff to see if they could change me from room. They ended up switching me the 3rd day. It was just a terrible experience. Would I ever book Sandals again? Definitely NO.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 HP
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
用户：真实旅客
发布日期：2024年4月16日 发布在：Expedia
Been to several Sandals Resorts. This one lived up to the same quality. The on site entertainment was great. The Liquor choices were premium if that is what you werr kooking for. Heineken and the local brand Piton were the beer choices, unless you went to the pub and you could get bottles of Stella. The rooms were nice and clean, and you were able to keep them cold. Lots of water activities were available. Overall a great time.
酒店管理层的评论
2024年4月21日，回复：酒店管理层 HP
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
用户：真实旅客
发布日期：2024年4月14日 发布在：Expedia
The staff were welcoming and very personable. We enjoyed our week and look forward to visiting again.
酒店管理层的评论
2024年4月21日，回复：酒店管理层 HP
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
用户：真实旅客
发布日期：2024年3月18日 发布在：Expedia
Staff friendly.
Foot was average.
Weather great.
Golf staff lost one of my clubs- I left the bag overnight. A different club was in my cover. I took it up with the golf staff. So far the club was not found. I think I need reimbursement. It was an 6 month old calloway rougue 3 hybrid.
酒店管理层的评论
2024年3月20日，回复：酒店管理层 HP
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
用户：真实旅客
发布日期：2024年3月11日 发布在：Expedia
What an overrated hotel chain the Sandals hotels are. You see those tv commercials and thinking, wow what a nice hotel….but it’s absolutely NOT what you see in the commercials. We stayed for a week in both Sandals in St.Lucia and Grenada. It was terrible services on both resorts. You can feel the staff are fed up with the tourists…In Sandals Grande in St.Lucia you could get drinks at the beach or pool, but NOT a bottle of water… You had to go all the way to reception at the hotel lobby to get water. And one day they were out of bottled water even at the reception… they were keep telling us to come back in 30 minutes for the water…..and when we start to questioning how could a hotel charging so much per night can be without any water…..the feeling we got from the people in front desk was like “it is what it is”…..after few hours waiting we approached the hotel manager at Sandals Grande in St.Lucia…nice person…he had to go to his office to get us bottled water (this story is not a joke…this really happened at very expensive hotel). As I mentioned in beginning, Sandals are overrated hotel, specially the one in St.Lucia….terrible service, rude staff, average hotel rooms. The hotel had 2 nicer restaurants, but you had to be lucky if you could dine there since you have to make reservations early in the morning and they gave whatever dinner time they had for yo…not so much choice you have. I have been in many all inclusive hotels…this was BAD experience.
酒店管理层的评论
2024年3月13日，回复：酒店管理层 HP
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
用户：真实旅客
发布日期：2024年3月3日 发布在：Expedia
Vacation without moving too much
酒店管理层的评论
2024年3月4日，回复：酒店管理层 HP
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
用户：真实旅客
发布日期：2024年2月15日 发布在：Expedia
Pros: St. Lucia is a beautiful island. The resort grounds are nice and the views beautiful. Pigeon island was a convienent hike with great views. The food we ate was all delicious, especially the seafood. We did a great boat excursion to the tourist spots (not the one through the hotel).
Cons: The amenities were lacking a bit for the price: there were no snacks available and no buffet after breakfast, so you had to take time for a sit down meal every time you wanted to eat. The staff was mostly very friendly, but all restaurants and bars seemed desperately understaffed. This resulted in long waits for service. Otherwise nothing “bad” to report, but just no special touches that we have come to expect when staying at an all inclusive resort, particularly at this price point.
酒店管理层的评论
2024年2月23日，回复：酒店管理层 HP
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
用户：真实旅客
发布日期：2024年1月25日 发布在：Expedia
The bed bugs.
酒店管理层的评论
2024年1月25日，回复：酒店管理层 HP
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards
用户：真实旅客
Very nice location/excellent service
发布日期：2024年1月2日 发布在：HotelsThe manager Zidan went above and beyond to make our stay as comfortable and easy as possible. We got a $250 voucher due to a problem with our original room but we were upgraded for the first night and Zidan made the transition to our next room seemless. We enjoyed spa treatments with the voucher and thoroughly enjoyed the new years festivities. They do an excellent job there!
酒店管理层的评论
2024年1月9日，回复：酒店管理层 HP
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
用户：真实旅客
发布日期：2023年12月24日 发布在：Expedia
We got married here this past week and the wedding itself was an absolute dream. The wedding team was great. Lynn, our wedding planner, made us feel special every step of the way. The photographers/videographer were also great and took amazing pictures.
The beach is beautiful. The activities were great. We did kayaking and paddle boarding. Also took some excursions and went snorkeling and zip lining.
One thing that made our stay not enjoyable was the customer service at the front desk. They are an absolute pain to work with and you have to expect to be up there for at least 30 minutes because after every question, they go into the back room for 10 minutes. I would think that the people working the front desk would have an answer to a lot of stuff, but not them. I felt they were the least knowledgeable people I encountered at the resort.
I wanted to upgrade our room. They wasted 2 hours of our time to tell us we couldn’t use the credit I had towards a room upgrade because I didn’t use it before I got there.
You also were unable to get ahold of anyone from the phone in your room. We needed more body wash and we were unable to call housekeeping. After talking to 3 different people, 6 hours later we received the body wash.
I would be extremely hesitant to ever stay at a Sandals Resort ever again. You don’t even get room service or robes in a luxury room. There are much better all inclusive resorts that are actually all inclusive.
酒店管理层的评论
2024年1月9日，回复：酒店管理层 HP
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
