Ratings based on 39 Verified Reviews

4.2 out of 5
77% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
4 out of 5
by A verified traveler from Glendale

This traveler left a rating score only Posted Nov 30, 2023 on Expedia
5 out of 5
by A verified traveler

Exceeded my expectations

Posted Feb 20, 2019 on Hotels
Felt like it deserved a 4 star for the wuality and upkeep of the rooms and hotel! Great service throughout, food and drinks waiting upon arrival and no sign of broken tiles or fixtures or random holes in the walls as has been found in other hotel properties.
Comment from Hotel Management
Mar 9, 2019 by Ms.Daisy, Hotel Management
Thank you for stay with us. Hope to see you soon
4 out of 5
by A verified traveler from New York, NY

Ok hotel

Posted Jun 4, 2018 on Expedia
The good part: staff was very friendly and helpful. They were smiling, respectful, and responsive at all times (all of them, except for one girl overseeing the breakfast session on my first day) Bathroom was very clean. I like the breakfast buffet a lot: they have a wide variety of choices, some I believe are more like lunch (who has calamari with mixed veggies for breakfast?) but you can always opt out of the options not suitable for you. Great noodle soups, sticky rice, bread, fruit juice (watermelon juice in addition to the regular orange juice). The not so good part: My room is the standard room, which means they are cheap (40% discount). I feel like the discount price is a reflection of the real value of the room because (a) it doesn't have any window or natural light source. This really frustrates me because natural sunlight is super important in my opinion to sanitation (it sterilizes!), ventilation, how you feel and helps you get a sense of day and night. When I stayed in the room I have absolutely idea what is going on outside and felt like I was locked up in a confined space. Not the best feeling, especially since I had just flown back from the East Coast (US). (b) there is an ashtray in the room that was clean but still smelled like cigarettes, and the whole room has a light, but quite distinct smell of cigarette smoke, which to a non-smoker and health nut like me, is unacceptable. (c) wifi on cellphones were decent, but on my laptop it just didn't work
Comment from Hotel Management
Jun 25, 2018 by Henry Tran, Hotel Management
Dear Sir Greetings from Au Viet Hotel Hanoi Thank you so much for your staying with us Your feedback is very helpful with us to improve our service day by day. Looking forward to welcoming you back our hotel on your next trip to Hanoi Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, SC

Welcoming and hospitable

Posted Jan 22, 2018 on Expedia
Pros: The price is very fair for what you get, including a large breakfast with variety, coffee and tea in the room, and wonderful staff.
Location: We chose this hotel because of the location - nearby to where we were working in Hanoi. This hotel is not downtown or close to touristy spots.
We stayed at Au Viet Hotel in Dec. 2016 and had an okay experience, but when we stayed there again last week (Jan. 2018), we noticed great improvements. All staff members were extremely accommodating and could speak enough English to be helpful when asking for directions, recommendations, or room requests. The breakfast was amazing, the WiFi worked, the room was cleaned daily, and we were always welcomed with huge smiles from the young men at the door and the young women behind the desk.
Comment from Hotel Management
Jan 24, 2018 by Tran Huu Trung (Mr), Hotel Management
Dear Jamie Greetings from Au Viet Hotel Hanoi Thank you so much for sharing your experience on Hotels.com We are very happy to know that our service reached to your expectation. We will share your review to staffs Thanks again, and we hope you'll choose Au Viet Hotel the next time you're in Hanoi. Sincerely, Hotel Management Team
4 out of 5
by Will from Hanoi

Good for business in my dinh

Posted Sep 2, 2017 on Hotels
Clean room, better than expected breakfast, close to office. Maybe too far from old quarter for tourist. Long term presence would make having a company rented apartment make sense. Perfect for short duration stay. Staff knowledge of English great.
Comment from Hotel Management
Oct 9, 2017 by Trinh Thien, Hotel Management
Dear Will Greetings from Au Viet Hotel Hanoi Thank you so much for your staying with us and sharing your experience Looking forward to welcoming you back our hotel on next trip to Hanoi Best Regard!
4 out of 5
by Donald

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 21, 2017 by Trinh Thien, Hotel Management
Dear Donald Greetings from Au Viet Hotel Hanoi Thank you so much for your staying in our hotel Hope to have a chance to serve you on your next trip in Hanoi. Best Regard,
2 out of 5
by Maria

Wouldn't recommend it to a friend

Posted Aug 14, 2017 on Hotels
I only stayed here because it was close to where my friend lived. If you are going to stay anywhere in Hanoi make sure it's in the old quarter that is the heart of the city. Found a cockroach and baby gecko in the room. The bed and pillows were comfy and we could watch Netflix on the city which was nice. Oh and the breakfast wasn't good either.
Comment from Hotel Management
Aug 20, 2017 by Trinh Thien, Hotel Management
Dear Maria Greetings from Au Viet Hotel Hanoi Thank you so much for sharing your experience in our hotel. We are very sorry about problem you met. As you know, some days ago the weather in Hanoi is very humid although we have plan to kill insects monthly. We will find the best way to do to avoid this problem again. Hotels in Old Quater is reasonable with traveller, not for business. There are some inconveniences as traffic jam, walking streets on 3 nights weekend… Again, thank you so much for your staying with us. Hope to have a chance to serve you on your next trip in Hanoi. Best Regard, Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice simple hotel 20-30mins from Old quarter

Posted May 8, 2017 on Expedia
Stayed here for 5 nights. Booked ensuite, felt like a studio apartment instead. Bathroom was tiny, very limited space, felt really cramped inside. The room layout could be improved. It had lots of space where it wasn't needed, and little space where it was (i.e. Bedside table was literally between the wall and the bed). Aircon, fridge, tv, and bed were all good. Breakfast buffet was average. Wish they had more traditional vietnamese food though. Service was great, everyone was super friendly and always willing to help. Lots of mosquitoes around, hopefully theyll deal with that soon. Location wise, as per title, a lil far out from old quarter but easy access to some of the shopping centers. Trip to airport one way was about 400k. Overall, was a good experience. Would stay again but not in the ensuite. (Keep in mind they are 3 stars).
Comment from Hotel Management
May 11, 2017 by Henry Tran, Hotel Management
Dear KoJi On Greetings from Au Viet Hotel Hanoi Thank you so much for your feedback We are very happy to know that you were enjoyed your stay in our hotel, specially about room facilities and service. We will improve buffet breakfast as your suggestion. About mosquitoes, we already process all rooms and around hotel 2 days ago. Thanks again, looking forward to welcoming you back Au Viet Hotel on next time.
4 out of 5
by Yat Wah Kenny

Nice ltttle hotel with good price

Posted Feb 20, 2017 on Hotels
Reasonable price and they have English Channel in the room, which is great. Only problem is wifi not so stable and they use bathroom tub instead of shower, as no shower curtain so every time after taking shower the whole bath room become soaked
Comment from Hotel Management
Mar 19, 2017 by Trinh Thien, Hotel Management
Thank you for your feeling at Au Viet Hotel. We really appreciate your comments regarding our customer service and hotel facilities. We hope that your next holiday will bring you back again.
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Hotel staff provided exceptional, attentively services with full courtesy, keep it up
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear Mr/Ms, Thank you very much for your staying with Au Viet Hotel ! We are so happy as your satisfaction . Your feedback is essential for us to improve our standard of service and hotel facilities. Look forward to welcoming you to our hotel again! Thanks & Best Regards_Ms.Flower - Sales Manager
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