Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 21, 2024 on Expedia
Nice, clean and good location.
by A verified traveler
Posted May 14, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your positive comments, Richard.We look forward to seeing you again soon.All the best, Ellie -
by A verified traveler
Posted May 7, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by HOM, Hotel Management
Yasmin, thanks for the amazing rating. We hope to see you again and All the best, Ellie - Hotel Operations Manager.
by A verified traveler
Posted Apr 10, 2024 on Expedia
Ample free parking , convenient for motorways
In hotel restaurant and bar , twin rooms, great breakfast with good choice. Good locaton backing on to a canal with several dining choices nearby .
Comment from Hotel Management
Apr 15, 2024 by HOM, Hotel Management
Mr Nigel David, thanks for the amazing rating. Hopefully, we will continue to exceed your expectations and we hope to see you again. All the best, Ellie - Hotel Operations Manager.
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your feedback, Michael.See you soon.Best wishes, Ellie -
by A verified traveler
Posted Mar 16, 2024 on Expedia
When we arrived we were greeted with the car park full of a mountain of beds and mattresses it looked like you had taken out asylum seekers and replaced them with us.Not what I expected from a hotel group such as yours.I doubt I will ever stay in one of your hotels again.
Comment from Hotel Management
Mar 19, 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review and feedback, David.We're sorry to hear that you experienced an issue when staying here. We hope to be able to welcome you back with us where you'll have a much better experience.All the very best,Eva
by A verified traveler
Posted Mar 1, 2024 on Expedia
It did what it said on the tin
Comment from Hotel Management
Mar 4, 2024 by Hotel Operations Manager, Hotel Management
Thanks for the kind review,Mark.We're thrilled to hear you had a pleasant stay. All the best, Ellie
by A verified traveler
Posted Feb 22, 2024 on Hotels
Comment from Hotel Management
Feb 23, 2024 by - Hotel Operations Manager, Hotel Management
Mike, thanks a bunch for the kind review!We look forward to welcoming you back.All the best, Ellie
by A verified traveler
Posted Feb 16, 2024 on Hotels
Comment from Hotel Management
Feb 19, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your lovely review, Darren.All the best, Ellie -
by A verified traveler
Posted Feb 13, 2024 on Expedia
Very clean and liked the location next to the canal
Comment from Hotel Management
Feb 19, 2024 by Hotel Operations Manager, Hotel Management
Thanks for your positive comments, Simon.We look forward to seeing you again soon.All the best, Ellie -
