Ratings based on 999 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Isle of Palms
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted May 20, 2024 on Expedia
Room was comfortable and the hotel is just off the interstate. Air conditioner was a little loud. Otherwise, I would rate as a 4 out of 5. Would stay there again.
Comment from Hotel Management
May 22, 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Kenneth,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HENDERSONVILLE. I'm so glad we earned your 4/5 score. At Red Roof, we are happy to know that the room was comfortable, and you were pleased with our location off the interstate. However, regarding your comment of the air conditioner been loud. This will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 19, 2024 on Expedia
Comment from Hotel Management
May 21, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Travis. The staff at the RED ROOF INN HENDERSONVILLE and I were so glad we earned your 3/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted May 19, 2024 on Expedia
The motel was clean, quiet and provided a restful time while on our trip.
Comment from Hotel Management
May 19, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Barry, Thank you for taking the time to tell us about your stay at the Red Roof Inn Hendersonville. We appreciate you taking the time to share your feedback, most especially the comments you made about the cleanliness and the quietness. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 23, 2024 on Expedia
Best part pets stays free
Comment from Hotel Management
Apr 24, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Donnie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hendersonville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pet stay free policy. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Charlotte
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Monica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HENDERSONVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Mostly ok
Posted Feb 17, 2024 on HotelsThis hotel has been refurbished not to long ago. For the most part, it was in very good repair. The only negative thing i have to say is the bed (K) was hard as a rock. Even my husband who loves a firm mattress said it was the hardest he's slept on in a long time. Other than that, it was disappointing that they no longer serve breakfast. There was coffee and some individually wrapped blueberry muffins, however. It looks like they never resumed after the whole "no breakfasts" during covid.
Comment from Hotel Management
Feb 18, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Laurie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hendersonville. I am glad to read that you were pleased that our hotel is in very good repair. However, it seemed your stay fell short of your expectation due to the situation you described regarding the mattress not being to your liking and that there was no breakfast. As breakfast is not an offered amenity at our location, we recommend the restaurants that are in close proximity of our property that you can enjoy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Feb 3, 2024 on Expedia
Nothing to like about this terribly run hotel. The manager was unbelievably rude. On two occasions, room service personnel walked into my room without knocking and my beagle ran out the door. On each occasion it took days to reaquire her. Those employees who worked under the manager were equally as rude, save one. Bizarre leadership.
Comment from Hotel Management
Feb 5, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HENDERSONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the service by staff, upkeep the property and the other issues mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management
by A verified traveler
Posted Jan 22, 2024 on Expedia
Very nice stay.
Comment from Hotel Management
Jan 24, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear James,The staff at the Red Roof Inn Hendersonville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Jan 3, 2024 on Expedia
Comment from Hotel Management
Jan 11, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HENDERSONVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
