The hotel overcharged me and I have not been able to get my money back despite 4 phone calls. On one call, I was put on hold for 38 minutes. On another call, the representative said that the manager will call me in 2 hours but I never got a call.
A
2024 年 5 月入住 3 晚
6/10 一般
Muhammad
2024年04月29日
不满意:清洁度
Muhammad
2024 年 4 月入住 2 晚
10/10 超赞
Rachel
2024年04月28日
满意:员工和服务,清洁度
Friendly staff. Rooms could be updated
Rachel
2024 年 4 月入住 3 晚
6/10 一般
Claudia
与家人出行
2024年02月29日
不满意:住宿条件和设施,服务设施
The property is and feels old. It’s not worth the price.
Bed was awful. It seems that they haven’t change the mattress in years.
Cleaning lady at room and in the dining area were great.
Claudia
2024 年 2 月入住 2 晚
2/10 糟糕
真实旅客
商务旅客
2024年02月28日
满意:员工和服务
不满意:住宿条件和设施
Worst Marriott in America or are they all bad?
I booked Marriott without looking at reviews because I have never had to worry about a Marriott. This was absolutely the worst hotel I have stayed at in a long time. For over $200/night we should have had something a lot nicer. This hotel is straight from 1970 with tiny, outdated, dark and dingy rooms. I would have been better off staying at a la Quinta or some other 2 star hotel and saved myself $150/night. Aside from the room the food was absolutely terrible (not fresh and probably a few days old from the fridge) and I couldn’t eat it and the server didn’t care after telling him it was terrible. We paid most $80 for 2 appetizers and 1 meal that we split. There was also a ton of noise (kids playing at the indoor pool in the 2nd floor which is right above the restaurant and bar area and it echos down. It was loud and distracting. After talking to the management about our stay they said “sorry not sorry, we are going to remodel soon”. Didn’t even offer us discount, points, or refund. Stay away from this place and be sure to read reviews on any Marriott before you book it. Marriott has gone down hill.
真实旅客
2024 年 2 月入住 2 晚
2/10 糟糕
Maria
2024年01月27日
不满意:清洁度、员工和服务、住宿条件和设施
Cancelled on us at last min had to find other accommodations
Maria
2024 年 1 月入住 1 晚
4/10 很差
Craig,San Jose
2024年01月13日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Our room was way outdated and smelled. Don't let the modern lobby fool you, the rooms are gross. I will not stay here again. For $250, you can get a much nicer room elsewhere.
Craig
2024 年 1 月入住 1 晚
8/10 还可以
David
团体旅客
2024年01月9日
满意:清洁度、员工和服务、住宿条件和设施
Had one reservation on Expedia and the following night booked through Marriott. I was told different things each time I contacted Marriott. “Will not have to check out, or will have to check out” without any same messaging for days. Ridiculous lack of consistent messaging. I spoke to someone in remote Marriott reservations 2 days before check in who seemed very capable and said we would not have any issues. Each time I went to the front desk it was different.