Ratings based on 989 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 14, 2024 on Expedia
Comment from Hotel Management
May 15, 2024 by Customer Service, Hotel Management
Ellen,Thank you so much for your excellent rating! We're thrilled to hear that you enjoyed your stay at Cape Codder Resort & Spa. We're currently undergoing a significant 22 million renovation and have some amazing plans lined up for the future. We're excited for you to experience the enhancements and improvements on your next visit. Our new ownership is dedicated to creating an even better experience for all our guests. We're looking forward to welcoming you back to see all the exciting changes!Best regards,The Cape Codder Resort & Spa Team
by A verified traveler from Bellingham
Posted May 13, 2024 on Expedia
Comment from Hotel Management
May 15, 2024 by Customer Service, Hotel Management
Alicia, thank you for your fantastic rating! We're currently undergoing an exciting 22 million renovation at Cape Codder Resort & Spa, and we're thrilled about the incredible updates and enhancements to come. With new ownership and our amazing plans for the future, your next stay promises to be even more extraordinary. We're looking forward to welcoming you back!
by A verified traveler
Posted May 13, 2024 on Expedia
Comment from Hotel Management
May 14, 2024 by Customer Service, Hotel Management
Rosa, it's a delight to see your positive ratings for Cape Codder Resort & Spa. We're thrilled to let you know that we're currently in the process of significant changes. We're confident that you will love what we have planned for the future. Please come back soon to see these exciting improvements. We can't wait to welcome you back!
by A verified traveler
Posted May 13, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Customer Service, Hotel Management
Shana, while we understand your score may reflect certain inconveniences experienced during your stay, we're thrilled to share that amazing transformations are on the way. Our ongoing revitalization is shaping an enriched guest experience. We believe this exciting time will lead to positive changes, ensuring more memorable stays in the future. We hope to have the pleasure of welcoming you back so you can experience all the enhancements firsthand!
by A verified traveler
Posted May 13, 2024 on Expedia
I didn't like it very much because they introduced a new policy that even if you are staying at the hotel, you must pay an extra fee to use the pools. This is absurd... This didn't exist in the past. In addition to the room, I had to pay 4 more tickets of $50/each for my family.
Comment from Hotel Management
May 13, 2024 by Customer Service, Hotel Management
Alustanea, it's unfortunate that you were taken aback by the new policy implemented regarding pool usage. We understand your concerns and appreciate your patience as we transition under the new ownership. We have found that not all overnight guests utilize the waterpark. To create more flexibility for all of our guests, we have created a waterpark package that includes 4 park passes, and other packages that exclude the passes. Please reach out to our dedicated Front Desk Team and they will be happy to tailor your booking to what you are looking for! We value your loyalty and look forward to presenting our refurbished establishment to you in the future.
by A verified traveler
Posted May 11, 2024 on Expedia
Absolutely not worth the money. They only have 4 slides and you have to be over 48 inches, even though 2 of their slides are extremely small. The hot tub is warm at best and if a kid goes near it they blow the whistle. Definitely will not go back. Do not waste your money.
Comment from Hotel Management
May 12, 2024 by Customer Service, Hotel Management
Magdalene, we're genuinely sorry to read about your experience with the slides and the temperature of the hot tub. We certainly want every guest to have a truly memorable visit. It's important to note that we're currently going through a considerable renovation process. Our exciting plans for the future are intended to enhance every aspect of the guest experience. Amazing changes are on the horizon, and we hope you'll give us the chance to show you what we're working on.
by A verified traveler
Posted May 9, 2024 on Expedia
Everything was perfect. Will make sure to return
Comment from Hotel Management
May 10, 2024 by Customer Service, Hotel Management
Matthew, thank you for your wonderful feedback at the Cape Codder Resort & Spa. We are thrilled to hear that everything was perfect during your stay. We're also excited to share that we're currently enhancing our facilities for an even better guest experience. Your future visits will witness these remarkable transformations. Looking forward to welcoming you back soon.
by A verified traveler
Posted May 6, 2024 on Expedia
Room door sticking and difficult to close from outside of room.
Lack of info:
Climate control use/settings
Not enough places to dry swimsuits
Better information about pool/restaurant
Need menus in room
Post hours of gazebo cafe
Water pressure in bedroom shower, poor
No pen/paper in room
No choice of inside or outside view at check-in
Online check in did not transfer to hotel front desk
Comment from Hotel Management
May 7, 2024 by Customer Service, Hotel Management
Dennis, we appreciate your feedback and recognize how the points you've highlighted could enhance the guest experience. We apologize for any inconveniences you faced with the door, climate control, and water pressure, along with your desire for more amenities in the room.Exciting changes are currently underway at the resort. Our new ownership injects tremendous enthusiasm and vision into a massive renovation project, which promises to elevate every aspect of our guest experience. These enhancements will include a high degree of attention to bathroom facilities, room amenities, and clear, comprehensive information about our in-house facilities.As for your reservations at the check-in and the lack of outdoor views, we take note of your feedback. It's part of the improvements we aim to implement to ensure a smooth check-in process in the future.Rest assured, we're proud of our plans and eagerly anticipate the moment our guests can enjoy the top-notch comforts infused into Cape Codder Resort & Spa. We hope to have the chance to welcome you back to experience all the upgrades firsthand.
by A verified traveler
Posted May 6, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Customer Service, Hotel Management
We appreciate your feedback, Shanice.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 7, 2024 by Customer Service, Hotel Management
Dunia, it sounds like your experience wasn't up to expectation, and we regret any discomfort you may have experienced. We're eager to share that our property is amidst a transformative renovation, including some exciting improvements and attractions which encapsulate our vision for the future. These changes are being implemented with dedication and thoughtfulness for an enhanced guest experience. We look forward to sharing our new environment and hope you'll consider us for your next stay.
