"The check-in staff did not proactively mentioned that the access to our room was different from other rooms, until we could not use the lift after we tapped our access card. Afterwards, we were susprised to learn that there was no lift access to our room.
The room would be more comfortable if there are more than 1 chair available, considering there are ample amount of space. It was also quite noisy facing the main street while windows needed to keep open for ventilation with no air con available. "
Worse service after joining Hilton loyatly program
"2nd time in this hotel but disappointed this time because we paid much more for the same type of room but it was much smaller than last time. The reception staff service varied a lot. Couldn’t understand the reception trainee refused to give us ticket for our three bags left in the conference room initially ‘ because ‘only your bags are in this room’ but we saw other people’s bags as well. She gave us the ticket only when we insisted . Luckily we were taken to the room by a friendly staff when we came back. "
