Ratings based on 662 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from HOUSTON
Posted May 30, 2024 on Expedia
The area around the Commons is always a hit or miss depending on the amount of local youth hanging out and getting high!
Comment from Hotel Management
May 31, 2024 by Mike, Hotel Management
Thank you for taking time to rate and review your most recent stay. We look forward to your next visit!
by A verified traveler
Posted May 30, 2024 on Expedia
Great hotel
Comment from Hotel Management
May 31, 2024 by Mike, Hotel Management
Thank you for taking time to rate and review your most recent stay. We look forward to your next visit!
by A verified traveler
Posted May 29, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Mike, Hotel Management
Thank you for taking time to rate your most recent stay. We look forward to your next visit!
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Mike, Hotel Management
Thank you for taking time to rate your most recent stay. We look forward to your next visit!
by A verified traveler
Posted May 20, 2024 on Expedia
The Hilton Canopy is a very nice, updated design with a great lobby, bar and restaurant that gives the place a nice vibe. They offer free bikes which is fun in Ithaca, and it is near the downtown commons for easy walking and great restaurants nearby. Service was very good, and I got immediate attention when I had a problem with my TV. My only comment is that there is no obvious parking on arrival, and it is confusing. There is a garage close by, but when I arrived I could not figure out where to put my car to unload. And the parking garage does charge. Other than that, it is a great place.
Comment from Hotel Management
May 21, 2024 by Mike, Hotel Management
We really appreciate your taking time to rate and review your recent stay with us and especially enjoyed your comments regarding the property and out staff. Apologies for the initial difficulties encountered during parking. We look forward to your next visit! Be sure to stop by guest services and ask about the 7500 feet of waterfalls in Ithaca and the surrounding areas!
by A verified traveler
Posted May 20, 2024 on Expedia
We have stayed at the Canopy a couple of times and have enjoyed our stays. The location is perfect for access to the restaurants and shops in the Commons. The lobby is a nice place to hang out and the rooms are clean, comfy and stylish. We would stay here again.
Comment from Hotel Management
May 21, 2024 by Mike, Hotel Management
Thank you for taking time to rate and review your stay with us here at the Canopy by Hilton Ithaca Downtown. We very much appreciate your comments regarding our property and look forward to hosting you again in the near future. Should that stay be during the warmer weather months, be sure to stop by the guest services and ask about all the activities Ithaca and the surrounding areas have to offer!
by A verified traveler
Posted May 18, 2024 on Expedia
I really like this hotel. The staff though need to get their act together. The managers are very good. The other staff however don’t care and act like customers are inconveniencing them.
Comment from Hotel Management
May 19, 2024 by Mike, Hotel Management
We really appreciate your feedback and thank you for offering us an opportunity to improve. Graduation weekend does become very demanding and our staff, at times, becomes spread thin. I'd like to apologize to you on behalf of anyone who made you feel as if they were being inconvenienced by you as I'm sure it was not their intention to make you feel that way. We look forward to your next visit.
by A verified traveler
Posted May 12, 2024 on Expedia
Lovely and convenient but the walls are thin. You can hear all toilets flush I suppose along the same pipe line near the room. You can hear doors slamming all night. It’s difficult for a light sleeper.
Comment from Hotel Management
May 13, 2024 by Mike, Hotel Management
Thank you for taking time to rate and review your stay with us and for your kind words regarding our property. I do so very much appreciate your feedback regarding the noise level in the room and I wish to thank you for giving us five stars. We look forward to your next visit.
by A verified traveler
Posted May 10, 2024 on Expedia
Comment from Hotel Management
May 11, 2024 by Mike, Hotel Management
Thank you for taking time to rate your recent stay with us here at the Canopy by Hilton Ithaca Downtown. We look forward to seeing you again soon!
by A verified traveler
Posted May 9, 2024 on Expedia
Kinda loud. Can hear elevator shaft and peoples conversations easily
Comment from Hotel Management
May 10, 2024 by Mike, Hotel Management
We appreciate your taking time to rate and review your most recent stay with us. We look forward to your next visit.
