Ratings based on 82 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Mar 7, 2024 on Orbitz
I loved everything about the hotel - it's beautiful, clean, well-situated, and the staff is so friendly and lovely. I will stay at the Cassia next time I'm in Israel.
Comment from Hotel Management
Mar 8, 2024 by Shai , Hotel Management
Dear Dina, good morning. We are happy to hear that you enjoyed your stay at Cassia Jerusalem Hotel.We will be happy to see you again. Kindly regards,Shai
by A verified traveler from Buffalo
Posted Feb 23, 2024 on Expedia
Great staff.
Comment from Hotel Management
Mar 4, 2024 by Shai, Hotel Management
Thank you for the glowing review! We're delighted you found our hotel to be a great value with a comfortable bed, nice bathroom, and helpful staff. Your recommendation means the world to us. We look forward to welcoming you back soon!Kindly regards,Shai
by A verified traveler from Santa Monica
Posted Jan 25, 2024 on Expedia
Great hotel for the price
Nice bed
Nice bathroom
Staff tries to be helpful
Would highly recommend
Comment from Hotel Management
Mar 4, 2024 by Shai, Hotel Management
Dear NeliWe are happy to hear that you're enjoy your stay.We will be happy to see you again.Kindly regards,Shai
by A verified traveler
Posted Jan 24, 2024 on Expedia
The rooms are all redone and the staff is extremely nice and accommodating.
Comment from Hotel Management
Mar 4, 2024 by Shai, Hotel Management
Dear Kellita Thanks for your great review.We will be happy to host you again.Kindly regards,Shai
by A verified traveler
Posted Oct 24, 2023 on Expedia
Good
Comment from Hotel Management
Oct 29, 2023 by Ariel, Hotel Management
Dear Simon,We appreciate the wonderful review!Hoping to see you again soon,Cassia Jerusalem team
by A verified traveler
Posted Oct 17, 2023 on Expedia
Modern, in great condition and good service
Comment from Hotel Management
Oct 29, 2023 by Ariel, Hotel Management
Dear Simon, Thank you very much for the review. Glad you had a fantastic stay :)Regards, Ariel and Cassia Jerusalem team
by A verified traveler
Posted Sep 16, 2023 on Expedia
Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.
Comment from Hotel Management
Sep 20, 2023 by Ariel, Hotel Management
Dear Marina,Thank you for your wonderful review!We're delighted you had a great experience with our exceptional staff, enjoyed our location and panoramic-view hot tub. We've noted your feedback about the pool temperature and will address it.We look forward to hosting you again on your next visit.Best regards,Ariel and Cassia Jerusalem Team
by A verified traveler
Posted Aug 29, 2023 on Expedia
As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access.
When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access.
They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon.
we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.
Comment from Hotel Management
Sep 27, 2023 by Ariel, Hotel Management
Dear Gal,First and foremost, we want to express our appreciation for your feedback. We are truly sorry for the inconveniences you faced during your stay with us. Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously. We want to assure you that we have already fully refunded your stay before your review was posted. We deeply regret the challenges you experienced and have taken immediate action to address the issues mentioned. We hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Warm regards,Ariel, Quality Control Manager at Cassia Jerusalem
by A verified traveler
Posted Aug 23, 2023 on Expedia
Comment from Hotel Management
Sep 12, 2023 by Ariel, Hotel Management
Dear Aaron,Thanks for taking the time to give us the highest rating!We are very glad to hear that you had a pleasant stay and we hope to welcome you again for another great vacation.Best regards,Ariel and Cassia Jerusalem team
by A verified traveler
Posted Aug 18, 2023 on Expedia
Best place
Great hotel
Great breakfast
Close the best attraction
Comment from Hotel Management
Aug 21, 2023 by Ariel, Hotel Management
Dear Shimon,Thank you for the wonderful review.We are grateful that you chose to stay with us and hope to host you again soon.Kind regards,Cassia Jerusalem team
