Ratings based on 171 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Dec 15, 2023 on Hotels
Comment from Hotel Management
Dec 29, 2023 by TINA, Hotel Management
親愛貴賓您好: 中冠礁溪大飯店長久以來重視每位客人寶貴意見。也很高興收到您來信表達意見。感謝您寶貴意見，我們能不斷提升服務品質，希望持續獲得您的支持及再度光臨。
by A verified traveler from fresh MEADOWS
Posted Mar 26, 2023 on Expedia
Nice spa
Comment from Hotel Management
Apr 10, 2023 by TOM, Hotel Management
親愛貴賓您好:感謝您表達住宿飯店期間給於飯店滿分高評價。由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對我們的肯定與支持，希望近日能再度為您服務。
by A verified traveler
Posted Sep 15, 2020 on Hotels
Comment from Hotel Management
Sep 25, 2020 by TOM, Hotel Management
親愛貴賓您好:
感謝您表達住宿飯店期間給於飯店高評價。
由於您的支持與鼓勵，使服務人員更有信心不斷追求極致服務去服務每位貴賓，再次感謝您對會館的肯定與支持，希望近日能再度為您服務。
by A verified traveler from Taipei
Posted Aug 25, 2020 on Expedia
Staff are friendly and helpful. Best for family with kid. Amazing pool facility but at the kid pool is a bit dirty Great location and easy to walk around.
Comment from Hotel Management
Aug 25, 2020 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Relaxation vacation triple
Posted Dec 28, 2019 on HotelsGood location, helpful & friendly hotel staff, good to come back again
Comment from Hotel Management
Dec 30, 2019 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
by A verified traveler
Posted Nov 19, 2019 on Expedia
good SPA facilities。a little old style. can do better with room design/layout
Comment from Hotel Management
Nov 22, 2019 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments
by A verified traveler
Posted Nov 14, 2019 on Expedia
The variety of massage method available with the hot spring was really nice and interesting. Wasn't overly crowded. On our very last night, majority of the different temperature pool closed at 9:30pm instead of 10:30pm.
Comment from Hotel Management
Nov 22, 2019 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments
by A verified traveler
Posted May 9, 2019 on Hotels
Comment from Hotel Management
Jun 13, 2019 by TOM, Hotel Management
感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。
by A verified traveler
Posted Dec 22, 2018 on Hotels
Comment from Hotel Management
Dec 26, 2018 by TOM, Hotel Management
感謝您的支持與建議，我們會將您寶貴的意見做為日後改善的參考，會不斷的提升服務品質，希望近日能再度為您服務，期待您再度蒞臨。
by A verified traveler
Posted Nov 26, 2018 on Hotels
This hotel is old and has several issues. Upon my arrival, they designated a room in floor 7 to me. There were mold odor and extreme moisture in the corridor and the room. I have noticed black mold in my room and went back to the front desk and asked for changing my room. The staff were nice and changed my room to 5th floor. I think they spray the floor/room with Fabrize to cover the mold odor. It didn't smell as moldy but I can feel it. Maybe less mold and moisture here. I am allergic to mold; Both my friend and I were coughing in the morning. This was one of my worst experience with Hotels.com; I think they assign their worst rooms to Hotels.com; I am not sure if I want to continue using Hotels.com.
Comment from Hotel Management
Oct 5, 2020 by TOM, Hotel Management
Thank you for staying at our hotel. Thank you for your comments.
