2/10 糟糕
Deon
2017年12月26日
不满意：员工和服务、住宿条件和设施、客房舒适度
Dishonest and Terrible Experience
We checked-in in the evening around 8pm. Was appalled to see big group of people in the house having 1st Birthday Party celebration and was informed by host that the party will end at 12.30 am. Thereafter was brought to another room which was not what we have booked. Host gave crxp reason saying that it was to reduce noise level! The actual room we booked was just opposite ours (4 steps away) and later we found out that it was because the room was given to others. Very dishonest! We couldnt rest properly as those party-goers kept attempting to open the door to our room thinking it was toilet and also knocking on the door asking for directions. Children screaming and adults talking at the top of the voices plus smoking outside our room. To make things worse, we realised in the morning that the window at the side of our room is see through. There is totally no privacy! Initially I booked this room due to the fact that we can park our car within the compound (which I did confirmed with the host too) only to be told upon arrival that due to the event, we have to park at the back lane which was filled with nails and sharp objects. Totally unacceptable. Very upset with the host's dishonesty and unacceptable arrangement to cater for party when there are occupants!
Deon
2017 年 12 月入住 1 晚