Ratings based on 102 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 28, 2024 on Expedia
The property facade looked run down, but I was pleasantly surprised that our first-floor room had been renovated. Gone is the filthy carpeting endemic to motels of this class, replaced by a nice, clean, wood-look laminate. The beds and pillows were comfortable. The toilet, shower, and light fixtures worked great. The manager offered to replace our TV remote, but we weren't planning to watch TV during our short stay. We did not take advantage of the free breakfast, so I can't review that. This property is perfect for a one-night stay to get some rest before continuing your drive.
by A verified traveler
Posted May 27, 2024 on Expedia
The front desk person was very friendly but the hotel was less than ideal. We could only stay there for 5 hours as the conditions were less than desirable.
Comment from Hotel Management
May 27, 2024 by Hotel Manager, Hotel Management
Dear Joshua,Thank you for your feedback. We're glad to hear our front desk staff was friendly. However, we're sorry to learn that the overall conditions of the hotel did not meet your expectations. We take these concerns seriously and will address the issues to improve the quality of our accommodations. Your insights are invaluable, and we hope to offer a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted May 26, 2024 on Expedia
The room we had was poorly maintained. The lavatory faucet dripped all night and the bathroom was not well cleaned. The fiberglass tub and the sink were stained and just need someone with cleanser and some good old elbow grease to make things much more pleasant. Beds were clean and comfortable. Staff were very nice
Comment from Hotel Management
May 27, 2024 by Hotel Manager, Hotel Management
Dear Karen,Thank you for your feedback. We apologize for the maintenance and cleanliness issues in your room. The dripping faucet and stained fixtures are being addressed, and we'll ensure our cleaning staff pays more attention to detail. We're pleased you found the beds comfortable and our staff friendly. Your comments help us improve, and we hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted May 18, 2024 on Expedia
Check in was super easy. Front desk was one of the nicest ladies I have ever had the pleasure of meeting.
Comment from Hotel Management
May 20, 2024 by Hotel Manager, Hotel Management
Dear Chris,Thank you for your great feedback. We're thrilled to hear that you had a pleasant check-in experience and encountered such friendly service from our front desk staff! Providing excellent customer service is a top priority for us, and we're delighted that our team member made such a positive impression on you. We'll be sure to pass along your kind words. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted May 18, 2024 on Expedia
Very clean
Comment from Hotel Management
May 21, 2024 by Hotel Manager, Hotel Management
Dear Phillip,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager
by A verified traveler
Posted May 9, 2024 on Expedia
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by Hotel Manager, Hotel Management
Dear Ping,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted Apr 30, 2024 on Expedia
Hot room. Missing amenities. Waffle maker broke. Out of coffee. Just poor condition.
Comment from Hotel Management
May 1, 2024 by Hotel Manager, Hotel Management
Dear David,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of service and accommodation we aim to provide. I apologize for the inconvenience with the hot room, missing amenities, broken waffle maker, and lack of coffee. We take your feedback seriously and will address these matters promptly with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your stay. Sincerely, Hotel Manager
by A verified traveler
Posted Apr 24, 2024 on Expedia
As soon as I arrived at front desk he was very rude I told him I was going to check in while getting my ID and he moved his head and did with his shoulders and said I dnt even Know who you are and I told him im about to give you my DL and he was laughing very bad service
Comment from Hotel Management
Apr 25, 2024 by Hotel Manager, Hotel Management
Dear Laura,We're truly sorry to hear about the disrespectful treatment you received at our front desk. This behavior is completely unacceptable and does not reflect the level of service we strive to provide. Please accept our sincerest apologies for the rude and unprofessional conduct of our staff member. Your experience has been noted, and we will address this matter promptly to ensure it does not happen again in the future. We value your feedback and your business, and we hope to have the opportunity to make it right for you.Sincerely, Hotel Manager
by A verified traveler from Tucson
Posted Apr 15, 2024 on Expedia
Bath tub/jaccuzi old and scratched and out of service. Controls for air conditioner upside down and unit not working well. Sink faucet missing aerator. Sprays water all over.
Comment from Hotel Management
Apr 16, 2024 by Hotel Manager, Hotel Management
Dear Robert,We apologize for the inconvenience you encountered during your stay. It's disappointing to hear about the issues with the bathtub/jacuzzi, air conditioner, and sink faucet. Please know that we take your feedback seriously and will address these maintenance issues promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager
