Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Apr 9, 2024 on Expedia
Nice hotel and close to public transportation
Comment from Hotel Management
Apr 28, 2024 by Duty Manager Hotel dua ., Hotel Management
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.
by A verified traveler from New York
Posted Mar 27, 2024 on Expedia
This hotel has been my preferred choice whenever I visit my family in Kaohsiung since 2016. The service is always exceptional, and the front desk staff are friendly and accommodating. The room size varies, so make sure to choose the one that suits your needs. The amenities in the room are comfortable, and I have no complaints. However, I would like to suggest that they add weights to the fitness center. The breakfast buffet is enjoyable, and I have had it in the past when it was included in the room rate. If not, there are plenty of options available around the hotel. Coffee and tea are available in the lobby, and parking is included.
Comment from Hotel Management
Apr 6, 2024 by Duty Manager Hotel dua ., Hotel Management
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.
by A verified traveler
Posted Feb 13, 2024 on Expedia
One of the nicest hotels I’ve stayed in. The staff on property are wonderful and accommodating to ALL your needs.
Comment from Hotel Management
Feb 13, 2024 by Duty Manager Hotel dua ., Hotel Management
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.
by A verified traveler
Posted Jan 9, 2024 on Orbitz
Great location. Clean and beautiful environment and design.
Comment from Hotel Management
Jan 31, 2024 by Duty Manager Hotel dua , Hotel Management
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.
by A verified traveler from Yau Tong
Posted Dec 28, 2023 on Expedia
super close to MRT exit, just the mattress collapse at the middle that means used long time and need to replace (for Rm1010)
by A verified traveler
Big improvement on Customer Service and WIFI
Posted Dec 11, 2023 on HotelsPros: Hotel decor is nice. Breakfast was great. Rooms were big.
Cons:
1. The card that I made reservation with was compromised before I left for the trip. Since I got a new card and cancelled old card, hotel could not do pre-authorization. Hotel emailed me saying that if I did not provide a new card for pre-authorization along filling the authorization form, my booking of two rooms for 2 nights would be cancelled. I told them that I was already in Taiwan and on the road. Hotels.com does not allow update on credit card information. I had no way to print out the form and sent back. Hotel insisted. Out of 7 bookings I made in Taiwan, Hotel Dua was the only one that insisted on that. Caused a lot of unnecessary inconvenience. This is a huge minus on customer service.
2. Water pressure and WIFI were very weak.
by A verified traveler
Nice but need improvement
Posted Dec 11, 2023 on HotelsDecor of the hotel was great. Breakfast was great.
However, below are few improvement that hotel needs to make:
1 The credit card I used for booking was compromised. Hotel could not do pre-authorize. I could not update payment information. Hotel could not accept my new credit card info. I had to fill a form (on the road) or else they would cancel my booking even though I assured them that I was already in Taiwan and will be there. This was the only hotel among all 7 bookings I made in Taiwan. Not customer friendly at all.
2. Water pressure and WIFI at hotel was SUPER weak.
I was disappointed as the hotel is nice.
by A verified traveler
Posted Dec 8, 2023 on Expedia
Comment from Hotel Management
Feb 13, 2024 by Duty Manager Hotel dua ., Hotel Management
Dear guest, We are really glad that you have enjoyed to stay at our Hotel.Thank you for the fantastic review! We especially appreciate your great comments about our rooms and location. We will keep efforts to insure customer satisfaction. We look forward to the opportunity of welcoming you back to our hotel soon.
by A verified traveler
Posted Nov 21, 2023 on Expedia
Comment from Hotel Management
Dec 30, 2023 by Duty Manager Hotel dua, Hotel Management
Dear Guest, Thank you for your stay at Hotel dua Kaohsiung. Also thank you for your useful contribution comment. I will share your review with our staff. And we will keep efforts to insure customer satisfaction. Please come back to stay with us again if you have a chance to visit Kaohsiung in the futurelBest regards,
by A verified traveler
Posted Oct 24, 2023 on Expedia
close to lots of different food variety and next to the station
Comment from Hotel Management
Nov 6, 2023 by Duty Manager Hotel dua, Hotel Management
Dear Guest, Thank you for your stay at Hotel dua Kaohsiung. Also thank you for your useful contribution comment. I will share your review with our staff. And we will keep efforts to insure customer satisfaction. Please come back to stay with us again if you have a chance to visit Kaohsiung in the futurelBest regards,
