Ratings based on 286 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Feb 18, 2024 on Expedia
The staff was amazing, super nice and friendly
Comment from Hotel Management
Feb 19, 2024 by Sales, Hotel Management
Dear Silvia,Thanks for your kind words! We're thrilled to hear that you had a great experience with our staff. Providing excellent service is our top priority, and we're glad we could make your stay enjoyable. We hope to welcome you back soon!Sugar Marina Team
by A verified traveler
Nice place
Posted Dec 8, 2023 on Hotels+ отель отлично расположен. В центре событий, но при этом в комнате всегда было тихо и спокойно.
+ сама комната хорошая, все стильно и функционально. Отличная ванная комната - где есть и душ и ванная. Есть балкон.
+ отличная уборка.
+ неплохой завтрак.
+ отличный wifi. Хватало чтобы полноценно работать с большими файлами.
Отель в целом понравился, стильный и комфортный. но все равно витает легкое ощущение заброшенности, поломанный тренажор, неубранный мусор у бассейна (конечно же гости могли бы и убирать за собой, но все же)
- вид из номера на стену и стройку.
- лучше доплатить за вид на бассейн.
- нет ресторана и обслуживания номеров - типа еды заказать. но вокруг много кафе и есть Grab).
Жили 2 неделе и и в целом отель смело можно рекомендовать. Со скидками и промо мне проживание обошлось в 62$/сутки.
Comment from Hotel Management
Dec 11, 2023 by Sales, Hotel Management
Dear Guest,Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the excellent location, the peaceful ambiance, and the stylish and functional room with its great amenities, including the balcony and excellent bathroom.We appreciate your positive comments about our housekeeping, breakfast, and reliable wifi service that met your work needs. Your observations about the slight sense of abandonment and the issues by the pool have been duly noted, and we will address them to enhance our guests' experience.We understand your preference for a pool view and appreciate your suggestion regarding restaurant and room service. We're glad you found alternatives with nearby cafes and Grab.It was a pleasure hosting you for two weeks, and we're grateful for your recommendation. We hope to welcome you back for another enjoyable stay.Sugar Marina Team
by A verified traveler from Miami
Posted Sep 7, 2023 on Expedia
This is a nice hotel although I was disappointed in a few things. I was on the 4th floor and the WI-FI was intermittent and weak at times.....frustrating Got kicked off repeatedly. Often the staff seems to abandon the front desk. Twice I was down with a simple question or request and no one around. Also, noticed the same often while passing through. Asked the front desk if they had a taxi service they could arrange for me...said they did not. Strange, most hotels in Thailand can call you a taxi when needed, Had to go out on the street and find one. As I said, overall a good place, but a few things could use improvement.
Comment from Hotel Management
Sep 15, 2023 by Sales, Hotel Management
Dear Brett,Thank you for taking the time to share your feedback with us. We appreciate your compliments about our hotel. However, we apologize for the issues you experienced during your stay, including the intermittent Wi-Fi and the instances when our front desk was not adequately staffed. Your comments are valuable, and we will work to improve these areas to provide a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Sugar Marina Team
by A verified traveler
Posted Aug 1, 2023 on Expedia
Staff are nice & helpful. Hotel arranged connection room for my family that was great. Beds were decorated with swans (by towels) was surprised us. Easy access to beach & restaurant.
If hotel can improve a bit on cleanliness like towels and floors will be great.
Comment from Hotel Management
Aug 13, 2023 by Sales, Hotel Management
Dear Eva,Thank you for your feedback! We're glad you found our staff helpful and enjoyed the connection room for your family. Your input on cleanliness is valuable, and we'll work on improving those areas. We appreciate your stay and hope to have you back soon for an even better experience.Sugar Marina Team
by A verified traveler
Posted Feb 8, 2023 on Hotels
Hotel facade looks runned down, stairs are faster than elevator. Very humid especially that you can't leave the ac running without the key in so you have to wait till the room cools down. Bed is comfy, stayed one night so can't really say much more
by A verified traveler from Toronto
Posted Jan 24, 2023 on Expedia
by A verified traveler
Excellent place. Highly recommended.
Posted Dec 16, 2022 on HotelsReally great location in Kata. Room was excellent. Simple decor but with thoughtful little touches such as different colored towels for room and beach use. Spacious room. Good breakfast. Friendly staff. Really liked mu stay there. Certainly will book again.
by A verified traveler
Posted Nov 4, 2019 on Expedia
Good location with very accommodating staff. Only downside is poor wifi speed and buffet breakfast could be better
by A verified traveler
Posted Sep 18, 2019 on Hotels
Lovely comfortable room. Hotel staff were really nice. Shame about the ongoing building work next to the hotel. That will probably be going on for at least a year. Was not impressed with both beaches. Bars and restaurants around the hotel were nice.
by A verified traveler
Posted Sep 14, 2019 on Expedia
Surf style themed with lots of attention, there been construction going on so not really convinient to use the pool features- good value for money
