Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 4, 2024 on Expedia
Like the environment here. Love the facilities here, and the serious and responsible attitude of the staff.
by A verified traveler
Posted Jun 1, 2024 on Expedia
by A verified traveler
Posted Jun 1, 2024 on Expedia
Got x2 to parking tickets for $65 each and got told I had parking ..
room was so little for a apartment style .
Paint missing from walls and shower door didn’t open all the way to get into it .
Room and stairs I asked to change rooms as had my crawling / walking baby with me they did it would cost $170 more to change rooms they said they could give me a fire guard to cover the stairs it wasn’t big enough for to cover the stairs
by A verified traveler
Posted May 31, 2024 on Expedia
The beautiful view, comfortable rooms and handy proximity to the water taxi are all bonuses for this hotel. We were upgraded to a room with a sitting area and fire which was very relaxing.
by A verified traveler
Posted May 29, 2024 on Expedia
Beautiful property. Very well kept. Lovely atmosphere. Clean. Staff were super accommodating, helpful and friendly. Is a good 10min drive to Queenstown centre but you can catch the water taxi across which picks you up right outside the resort.
by A verified traveler
Posted May 28, 2024 on Expedia
Beautiful property n view.
Need a better pillow.
by A verified traveler
Posted May 27, 2024 on Expedia
Accom was excellent
by A verified traveler
Posted May 27, 2024 on Expedia
Great experience 👍
by A verified traveler
Posted May 26, 2024 on Expedia
by A verified traveler
Posted May 26, 2024 on Expedia
We paid for the best room in the King Lake Wakatipu Suite. On arrival, many expected things such as in room dining did not work as they were transfering to a new system. The AC did not function correctly and we had to ask for a heater. A simple request for 10 tea bags was not delivered and instead sent to the wrong room. The room was not cleaned for 3 days and I eventually asked for the room to be cleaned. The stay was well below other hilton venues
