评分基于 1,026 条真实点评
3.9 客房清洁度
4.2 服务和员工
3.8 客房舒适度
3.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月1日 发布在：Expedia
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Customer Service
Chuntao, it is unfortunate to hear about your less than satisfactory experience. We value all feedback as it helps to improve our service for future guests. If you would like to share any specific issue you faced during your stay for us to rectify, kindly reach out directly. We hope to have a chance to improve upon your impression in the future.
用户：真实旅客
发布日期：2024年4月30日 发布在：Expedia
Not recommended, very old. Like a motel, it costs 400 a night
酒店管理层的评论
2024年4月30日，回复：酒店管理层 Customer Service
Yining, we regret to hear you found the hotel's aesthetic not to your liking. While many guests appreciate its unique design, we understand everyone's taste differs. We will also note your observation about the pricing as we frequently review our rates to offer value for our guests. We hope you give us another opportunity to exceed your expectations in the future.
用户：真实旅客
发布日期：2024年3月21日 发布在：Expedia
酒店管理层的评论
2024年3月22日，回复：酒店管理层 Customer Service
Selina, thank you for staying at Fairfield Inn & Suites Key West and we appreciate your good rating. It's always a pleasure to serve our guests and we hope to welcome you back soon.
用户：真实旅客
发布日期：2023年11月23日 发布在：Expedia
water noisy whole night
酒店管理层的评论
2023年11月24日，回复：酒店管理层 Customer Service
Xiupeng, we appreciate you taking the time to provide your feedback. We understand that noise disturbances during your stay can impact the overall experience. Therefore, we take these comments seriously and will work towards ensuring a quieter environment for our guests. We're pleased that despite this, you still seemed to have a favorable experience overall at Fairfield Inn & Suites Key West.
用户：真实旅客
发布日期：2022年11月25日 发布在：Expedia
The space is tight. Outdated facilities
酒店管理层的评论
2022年11月26日，回复：酒店管理层 Customer Service
We appreciate that you took the time to share your feedback, Baoxi.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.
用户：真实旅客
发布日期：2021年11月13日 发布在：Expedia
everything is good
酒店管理层的评论
2021年11月17日，回复：酒店管理层 Customer Service
Thank you for the great rating, Yaping!
We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites Key West! We hope you plan on staying with us again soon!
We're looking forward to your next visit!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Most staff extremely rude.
Maintenance needed everywhere.
Not very clean towels smelled like dirty butt
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Customer Service
Andrew, thank you for sharing your feedback. We are concerned about your experience with our team members and the upkeep of our facilities. Your comments about the cleanliness and condition of your towels have been noted. Please be assured that steps will be taken to address these areas. We hope to have the opportunity to provide you with a more enjoyable stay in the future.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
El lavamanos de la habitación tupido
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Customer Service
Liuba, gracias por tus comentarios. Es lamentable saber que tuvo un problema con el lavabo del baño. Sus comentarios son valiosos para nosotros y serán tratados adecuadamente. Agradecemos sus comentarios y esperamos brindarle una experiencia más agradable en su próxima visita.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Never expected a hotel like this one for $400 per night
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Customer Service
Ram, thank you for providing your feedback. It is regrettable that your stay did not meet your expectations. The pricing reflects various factors, and your comments will be considered. We hope that you will give us another opportunity in the future.
