I didn’t stay at this property, however my family and I drove three hours and when we got there they told us that they were overbooked. The manager would not come to the property to help resolve the issue. While waiting in the lobby six other customers were complaining that the air had gone out in their rooms.
Needless to say that I was very distraught and disappointed with the circumstances, Hilton and the way the manger who mishandled the situation. She told me over the phone that she would be there the next morning by 8am and couldn’t help me for the night.
I will be issuing a formal complaint against this particular property.
America
2024 年 5 月入住 2 晚
10/10 超赞
Norma
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Norma
2024 年 5 月入住 1 晚
2/10 糟糕
Sarah
与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
2024年05月26日
满意:清洁度
There was no stopper for the tub and my kids do not take showers yet. Also, there was no blow dryer, but the holder was there. No extra pillows or blankets for the pull out bed. And no extra towels to take showers or face. Lady at the front desk was busy talking on the phone to take the time to look for stuff. Amenities that said were going to be there were not there. Lastly it seemed that there was alot missing in the room. I was in a suite and it seemed to have less. Nothing like the picture
Sarah
2024 年 5 月入住 1 晚
10/10 超赞
Amalia
与家人出行
2024年05月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is a very calm and nice hotel. I enjoyed my stay with my family
Amalia
2024 年 5 月入住 1 晚
10/10 超赞
Mary Jane
2024年04月28日
Mary Jane
2024 年 4 月入住 1 晚
10/10 超赞
Patricia
与家人出行
2024年04月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Patricia
2024 年 4 月入住 1 晚
10/10 超赞
Catherine
2024年03月3日
满意:清洁度、员工和服务、住宿条件和设施
Best thing was all the staff. Lobby toilet was not working, which was inconvenient with 11 a.m. check-out time and 3 p.m. check-in time meaning we could not just rely on our room facilities while we were at the hotel, but the desk staff and breakfast area staff were great!