评分基于 998 条真实点评
4.3 客房清洁度
4.3 服务和员工
4.4 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2022年7月22日 发布在：Hotels
用户：真实旅客
发布日期：2021年10月18日 发布在：Hotels
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
I stay here multiple times in the summer when the prices are reasonable. Walking distance from the market makes shopping easy.
用户：真实旅客
发布日期：2024年6月8日 发布在：Expedia
酒店管理层的评论
2024年6月9日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Ovidiu, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
酒店管理层的评论
2024年6月9日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello John, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
It was clean
酒店管理层的评论
2024年6月9日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Soma, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月5日 发布在：Expedia
Comfortable bed, clean room
酒店管理层的评论
2024年6月9日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Krista, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Sue, Thank you for the review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
We were invited to a wedding party in the area and had a room at this hotel to stay till next morning. When we got back at the hotel arround midnight, all parking spots were taken, luckily the hotel parking night security person directed us to park accross the street, in front of some stores. Thank you sir for the suggestion!
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Gheorghe, Thank you for the 5 star review of our hotel! We highly appreciated your feedback of your recent stay with us. Our entire team from Front Desk, Housekeeping, Food and Beverage, Engineering and the Management works hard every day to exceed your expectations. It is our pleasure to have served you to the best of our abilities. We look forward to welcoming you back in the near future! Your friend in Hospitality, Holiday Inn Express & Suites – Waterloo/St. Jacobs
用户：真实旅客
发布日期：2024年6月3日 发布在：Expedia
The bedsheet in my room was dirty, it looked like there had been feces on it and it was not washed well enough and shouldnt have been used. I called the front desk and told them, and they sent up clean sheets - put them in my hands and lefr me to make tge bed myself.
This was highly inappropriate.
Also, there was no drinking water in the room, so evem though there was a keurig with coffee fixings, i had no way to make a morning coffee and gad to go downstairs to wither buy water or get a coffee.
Then, after showering the smoke detectors went off. The bathroom was all fogged up and it seemed that was why. The front desk called to check and i told them the exhaust wasnt working in the shower. Some time later my partner had a shower and again set the alarm off and the staff knocked on the door to check and i reported the same issue.
At check out I explained our problems and the clerk was unconcerned and i felt my concerns were dismissed. I wont be back.
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Holiday Inn Express at St Jacob's
Hello Cynthia,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We regret that the cleanliness of the bedsheets and the lack of drinking water in your room did not meet our standards. Additionally, we understand the frustration caused by the smoke detectors and the non-functional exhaust in the bathroom. These issues are unacceptable, and we are taking immediate steps to address them with our housekeeping and maintenance teams.Regarding your check-out experience, we are sorry to hear that you felt your concerns were dismissed. Our front desk team did offer a discount voucher for your future stay as a gesture of goodwill, which we understand you were not ready to accept at the time. We value your feedback and would like to make things right. Please contact us directly if you reconsider, and we will ensure your next stay is much improved.Thank you for bringing these matters to our attention.
