评分基于 990 条真实点评
3.8 客房清洁度
4.2 服务和员工
3.8 客房舒适度
3.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
This is an older property and needs repair. The lamp next to the bed was damaged, the USB plugs on the lamp were loose and didn't work. While plugging in the coffee pot the the towel bar fell off the wall. Just to name a few
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Guest Relation Management
Hi Dana,Maintaining our property to high standards is a top priority, and we regret that we fell short in this instance. Your feedback is incredibly valuable to us, and we will immediately address the issues you mentioned with our maintenance team to ensure that necessary repairs are made promptly. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The young woman who checked me in was very nice and efficient during check in.
Unfortunately the first room we were given had a upholstered chair and carpet that were covered with dog hair. It didn't even look like housekeeping had made an effort to vacuum. The lady at the front desk promptly and graciously moved us to another room and offered to upgrade us to an even larger room if the second room was not clean.
Overall the second room was clean and it was clear that they had recently remodeled the rooms themselves.
The overall property however is run down and there are weeds every where. The exterior of the buildings is pretty shabby.
The breakfast was mediocre at best. They ran out of hardboiled eggs and never restocked. Two types of cereal and most of the few food items were bread heavy.
And lastly the outdoor hot tub was dirty and empty and the pool looked marginally clean. Overall stay was just ok...thankfully we were only staying one night as it just wasn't that great.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Guest Relation Management
Hi Cara,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
用户：真实旅客 来自：Tigard
发布日期：2024年5月22日 发布在：Expedia
Just a normal motel. I would stay there again.
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月23日，回复：酒店管理层 Guest Relation Management
Hi Michael,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
Hotel free breakfast in a very nice area at registration office. Waffle maker.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Guest Relation Management
Hi Kaija,It's wonderful to hear that you enjoyed our complimentary breakfast offerings! We're glad you found the area at the registration office convenient and that you were able to enjoy items like the waffle maker. Providing a delicious and convenient breakfast for our guests is important to us, and we're delighted that you had a positive experience. We appreciate your business and hope to have the pleasure of serving you again soon.
用户：真实旅客
发布日期：2024年5月14日 发布在：Expedia
Coffee was so weak, you couldn't call it coffee. There wasn't any when we first arrived for breakfast. And the breakfast selection was minimal. The staff did restock, but it was after we ate.
The coffee machine in our room had not been cleaned.
Mattress and pillows very comfortable. Room size was spacious.
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Guest Relation Management
Hi Shirl,Providing a satisfying breakfast experience is important to us, and we regret that we fell short of your expectations in this regard. We will address these issues with our breakfast team to ensure improvements are made, including timely restocking and improving the coffee quality. We will also ensure that our housekeeping team pays closer attention to these details moving forward. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Guest Relation Management
Hi David,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
Very nice young lady at the counter, very helpful
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Manager
Hello Arsham,We are pleased to hear that our staff provided you with excellent service during your stay. Your kind words will be shared with our team to continue delivering exceptional assistance to all our guests. Thank you for taking the time to share your positive experience with us.
用户：真实旅客 来自：Carson City
发布日期：2024年5月4日 发布在：Expedia
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Manager
Hello Lynne,We're amped to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
酒店管理层的评论
2024年5月3日，回复：酒店管理层 Guest Relation Management
Hi Linda,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
