The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
Wang
2024 年 1 月入住 1 晚
8/10 还可以
Rabindran
2023年11月7日
Rabindran
2023 年 11 月入住 1 晚
8/10 还可以
kok ling
2023年09月18日
kok ling
2023 年 9 月入住 1 晚
8/10 还可以
Choon Leong
2023年09月14日
Choon Leong
2023 年 9 月入住 1 晚
6/10 一般
Lim
与家人出行
2023年05月2日
满意:员工和服务
centralize
Lim
2023 年 4 月入住 1 晚
10/10 超赞
Chin Thiam
与配偶出行
2023年03月1日
满意:清洁度、员工和服务、住宿条件和设施
Location is good
Chin Thiam
2023 年 2 月入住 1 晚
2/10 糟糕
真实旅客
2023年02月28日
不满意:员工和服务,清洁度
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.