评分基于 66 条真实点评
4.1 客房清洁度
4.1 服务和员工
4.1 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2016年12月19日 发布在：Hotels
酒店管理层的评论
2017年2月17日，回复：酒店管理层 General Manager
Thanks for your great rating.
用户：真实旅客
发布日期：2016年9月26日 发布在：Hotels
客房很細小
用户：真实旅客
酒店位置不错，附近都有百货公司与餐厅
发布日期：2016年7月16日 发布在：Hotels酒店位置不错，附近都有百货公司与餐厅
用户：真实旅客
发布日期：2024年1月20日 发布在：Hotels
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station.
The room is cozy with nice hot shower and new water kettle.
The staff are very friendly and helpful.
酒店管理层的评论
2024年1月22日，回复：酒店管理层 Irene
thank you for your comment to us, we appreciated and welcome you to come again to our hotel.
用户：真实旅客
发布日期：2023年11月7日 发布在：Hotels
酒店管理层的评论
2023年11月8日，回复：酒店管理层 Irene
thank you for your review to us.
用户：真实旅客
发布日期：2023年9月18日 发布在：Expedia
用户：真实旅客
发布日期：2023年9月14日 发布在：Expedia
用户：真实旅客
发布日期：2023年5月2日 发布在：Expedia
centralize
用户：真实旅客
发布日期：2023年3月1日 发布在：Expedia
Location is good
用户：真实旅客
Hotel Staff Went Through My Belongings
发布日期：2023年2月28日 发布在：HotelsI booked this hotel from the 29th to 31st December 2022.
The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December.
I found out because my item was shifted to a different compartment in my bag.
I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night.
I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating.
This has been going on for 2 months and is causing me stress and taking up a lot of my time.
They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake.
The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December?
The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well.
It is not worth the stress with this property, especially when you are looking for a safe place for the night.
