I'm in a wheelchair so a little prejudiced due to circumstances. Staff and service was great. Mainly as question was worded couldn't give all perfect. Nothing the hotel could do as just the roads from the train station to there very uneven and not easy to navigate at many places. Once at hotel was fine so not hotel's fault but to get their took some effort. At the hotel staff was always helpful and ready to help. Would have liked some bars in bath or toilet but not a problem. Just would have been nicer if had them. Great time and closeness to Chinatown in Kobe a big plus.