Your confirmation and the details when I made the booking, it’s clear to show the check in and check out time is 15-11. However the staff said the time of my booking is 17-10. If I want to early check in and extend the check out time , I need to paid $2200 Yen more. It’s ridiculous. They said that is my problem of Expedia and me, not their problem . They insisted I need to paid more money. I said I can pay for it , but I will complain of their service to their office , the Japan travel council and post the bad comments in the social media.
Wai yin
2024 年 2 月入住 1 晚
10/10 超赞
SIO CHON
与家人出行
2024年02月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
GREAT
I would highly recommend this hotel as it offers exceptional service and amenities. From the moment I arrived, I was impressed by the warm and welcoming staff who made me feel right at home. The rooms are beautifully decorated and well-maintained, providing a comfortable and relaxing atmosphere. The hotel's attention to detail is evident in every aspect, from the immaculate cleanliness to the luxurious bedding and furnishings. The dining options at the hotel are also superb, with a wide range of delicious and well-prepared dishes to choose from. The hotel's location is ideal, offering breathtaking views and easy access to nearby attractions. Overall, my experience at this hotel was nothing short of excellent, and I would definitely stay here again in the future.
SIO CHON
2024 年 2 月入住 1 晚
10/10 超赞
Miss
2024年02月9日
满意:清洁度、员工和服务、住宿条件和设施
Miss
2024 年 2 月入住 1 晚
10/10 超赞
Heung Tung
2024年01月13日
Heung Tung
2024 年 1 月入住 2 晚
10/10 超赞
SIU CHEONG
与家人出行
2023年12月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SIU CHEONG
2023 年 12 月入住 1 晚
10/10 超赞
LIU PUN YING
2023年12月16日
满意:清洁度、员工和服务、住宿条件和设施
酒店乾淨,整潔,貼心,有shuttle bus 到市區,十公方便
LIU PUN YING
2023 年 12 月入住 2 晚
10/10 超赞
Calvin
2023年12月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Calvin
2023 年 11 月入住 1 晚
10/10 超赞
Wai Kuen
2023年12月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect for short stay, services is good, especially enjoying hot spring with beautiful sea view, only one minute walk to Kobe port museum and the foodmark, also must go