The room had a terrible odor that was like musty dog smell
Robert
2024 年 5 月入住 2 晚
8/10 还可以
Stephen
2024年05月27日
满意:清洁度、员工和服务、住宿条件和设施
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Stephen
2024 年 5 月入住 3 晚
8/10 还可以
angela
与家人出行
2024年05月19日
满意:清洁度、员工和服务、住宿条件和设施
Great check in. Clean and comfy. Free breakfast!
angela
2024 年 5 月入住 1 晚
2/10 糟糕
Jason
与家人出行
2024年05月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff assigned my party th wrong room. King instead of double queen. When I questioned the booking miscue the desk staff said there was nothing they could do because the property was full. I grabbed a rollaway bed returned to my room. My fell asleep and we’re awoken by the sound of someone trying to enter our room. I prevented the guests from entering our room and then the phone rang. We were informed we had indeed been assigned the wrong room. We were asked to pack up our items an move…. Mind you it’s after midnight.
We were greeted at the door of our room by a staff member with a new key. We attempted to enter our new (un clean) room…. But couldn’t as our key wasnt working. Long story but probably worst customer service I’ve encountered in years.
We got to bed around 12:30am and there were no apologies - only excuses.
Guests near us were loud and our hallway smelled like dirty diapers. Room was un clean and there was urine on the surfaces of our bathroom.
0/10
Jason
2024 年 5 月入住 1 晚
10/10 超赞
David,Gulfport
2024年05月17日
满意:清洁度、员工和服务、住宿条件和设施
David
2024 年 5 月入住 1 晚
10/10 超赞
Chris
与家人出行, 与配偶出行
2024年05月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is so nice, always asking if everything is ok. Property is nicely kept and doors are locked at night for extra security, only can enter with a card key. I’ve stayed multiple times and would stay again.
Chris
2024 年 5 月入住 1 晚
2/10 糟糕
Victoria
与家人出行
2024年05月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They checked us into a dirty room; I’m a mom with two children traveling alone. They then tried to give us an occupied room that contained a large angry man when the door was opened by staff. Additionally, the manager was abrasive when I was requesting a refund, and attempted to offer a 3rd room. I would sleep in my car, as opposed to stay here; my children agreed as we left without having another room booked at a different hotel.