we cant check in, the staff said the hotel is full, but we already paid the room. how we can get refund??
Nur ilyana binti abdul
2022 年 1 月入住 1 晚
2/10 糟糕
Muhamad
与家人出行
2020年02月7日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing Hotel and Staff Attitude
Check-in process was very disappointing as we had to wait around as the staff did not know where and how to check the check-in register. Staff very abrupt and insisted we did not have any reservation even after producing the reservation details.
Room condition was bad and in deteriorating condition. Both roilet and room smelled bad.
No parking space provided and staff attitude is bad with no assistance given.
I asked for the Hotel Manager but was told that Manager attends randomly whenever he wishes.
We will never be staying at that hotel again!
Muhamad
2020 年 2 月入住 1 晚
8/10 还可以
athirahriduan
与家人出行
2019年12月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place is strategically located at the centre of kota bharu, the perfect place for those who love to walk around the city from morning till night. ❤️❤️❤️❤️