The check in service was poor. Felt like she just cared about the payment. Gave us our room key without telling us about the hotel facilities like dining, gym, pool and where they located, what time breakfast is, where it was. What the room number was, what the wifi password was. We had to ask what our room number was and figure out everything else. She was not very friendly. The other coupke checking in next to us had a full breifing. Was like they chose to brief those who looked like they fitted the 5 star class of the hotel. Should not be judgemental and picky. Everyone should receive the same service and not be judged if you look rich or not. Very poor customer reception experience.
Other hotel staff were very friendly and helpful when we asked where things were.
Beth
2024 年 5 月入住 4 晚
6/10 一般
YUKI
2024年06月1日
满意:清洁度、员工和服务、住宿条件和设施
YUKI
2024 年 5 月入住 2 晚
10/10 超赞
Foyzul
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
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Foyzul
2024 年 5 月入住 3 晚
10/10 超赞
Jerry
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Jerry
2024 年 5 月入住 2 晚
10/10 超赞
Oliver
与配偶出行
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel with an infinity pool and a view on Merdeka 118, the 2nd tallest building in the world, the Menara KL Tower, and a little bit of the Petronas Towers, which you can view best on the rooftop bar. Expect the Merdeka 118 you can reach them by foot. For the bar please wear no shorts etc., but they will help you, if you do.
Oliver
2024 年 5 月入住 1 晚
10/10 超赞
Martin
与家人出行, 商务旅客
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is by far the best hotel I’ve stayed in. Very well traveled but the hotel tops the lot. The food options were fantastic and the staff were incredible. Bedroom perfectly dark during the night and sound proofed incredible. Wouldn’t stay in any other hotel if I came back to
KL