评分基于 316 条真实点评
4.5 客房清洁度
4.4 服务和员工
4.4 客房舒适度
4.4 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年2月15日 发布在：Expedia
浴室的去水孔會經常塞住，除了此之外，沒有問題
酒店管理层的评论
2024年2月17日，回复：酒店管理层 HGI Team
Dear Pui Ting,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that overall, your stay with us was satisfactory.We sincerely apologize for the inconvenience caused by the frequent clogging of the drain hole in your bathroom. We have taken immediate action to address this issue. Our maintenance team has been alerted, and they will promptly inspect and resolve the drainage problem to prevent any recurrence in the future.Your feedback helps us to continuously enhance our services and ensure that all our guests have a pleasant stay with us.Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better experience during your next visit.Kind Regards,Rosli JaafarAssistant Front Office Manager
用户：真实旅客
发布日期：2023年12月27日 发布在：Hotels
Very quiet, decent and clean room. Cant be better
A bit remote but it worths to exchange for a quiet and clean room.
酒店管理层的评论
2024年1月9日，回复：酒店管理层 HGI Puchong
Dear Yat Wai,Thank you for taking a moment to share your experience.We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference.Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regard,Rosli JaafarAssistant Front Office Manager
用户：真实旅客
发布日期：2023年11月22日 发布在：Hotels
Shower temperature is a little bie warm, no action after several requests!
酒店管理层的评论
2023年11月22日，回复：酒店管理层 HGI Puchong
Dear Kuan Li,Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. I'm truly sorry to hear that the shower temperature was not to your liking and that your requests for adjustment were not promptly addressed.Please know that we take guest feedback seriously, and we will investigate this matter immediately to identify and address any issues with our maintenance and service protocols. Your satisfaction is our top priority, and we are committed to ensuring that incidents like these do not occur in the future.Once again, we apologize for the lapse in service, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Kind Regards,Rosli JaafarAssistant Front Office Manager
用户：真实旅客
超值的選擇
发布日期：2023年7月19日 发布在：Hotels酒店非常超值，便宜又整潔
酒店管理层的评论
2023年7月19日，回复：酒店管理层 HGI Puchong
Dear To,Thank you for taking the time to share your recent experience in Hilton Garden Inn Puchong and for giving us perfect feedback. We are delighted to learn that you thoroughly enjoyed your stay, and that you found our services and amenities to your kind preference. It is through continuous feedback from our guests that we are able to objectively review the facilities & services we provide to ensure that they meet our guests' expectations. Your acknowledgement of our efforts is great encouragement for us to achieve our vision of creating for all our guests the very best, most memorable experience.We look forward to welcoming you back to our hotel in the future.Kind Regards,Rosli JaafarAssistant Front Office Manager
用户：真实旅客
发布日期：2023年3月19日 发布在：Hotels
酒店管理层的评论
2023年3月19日，回复：酒店管理层 HGI Puchong
Dear Hui Ping,Thank you for taking a moment to share your experience. I am happy to hear you found your experiences and our services to your liking. We look forward to welcoming you back to our hotel in the future. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Kind Regards,Hilton Garden Inn Puchong
用户：真实旅客
发布日期：2022年10月30日 发布在：Expedia
房間寬大，紓適。位置理想，出入方便。
酒店管理层的评论
2022年11月1日，回复：酒店管理层 Kumar Muniandy General Manager
Dear Chor, Thank you for providing your heart-warming feedback with us. We are delighted to learn that you had a comfortable stay and found our location to be quite convenient. We look forward to welcoming you again soon.
用户：真实旅客
发布日期：2020年3月10日 发布在：Expedia
The hotel couldn’t find my reservation when I checked in. However, when I checked out after three nights, they still say they couldn’t reach Expedia and couldn’t find my reservation. They asked me to pay the regular rate for these three nights, I refused!
酒店管理层的评论
2020年3月13日，回复：酒店管理层 M. Kumar
Dear KoonWai,
Thank you for your valuable feedback. We are sorry that you had an unpleasant experience during check-in and we regret that we were not able to provide the service standards that you have expected.
Your feedback regarding the booking you made through Expedia is duly noted and as requested we contacted Expedia via email about your reservation but did not receive their reply. However, upon our team investigation, the booking was actually made through another third party agent, Webbed (FITROOM), hence, the reason we were unable to accord the rate that they have committed to you.
We understand the inconvenience that this has caused you and wish to offer a room upgrade for your next stay. Please email us the expected date of your next stay for us to make the necessary arrangements.
KoonWai, we sincerely apologize and regret that we could not provide the exceptional experience that you deserved on your last stay but we hope we could be given another opportunity to create more memorable experience for your future stays.
用户：真实旅客
发布日期：2020年1月16日 发布在：Expedia
酒店管理层的评论
2020年1月17日，回复：酒店管理层 M. Kumar
Dear Sir/Madam,
Thank you for your recent stay at Hilton Garden Inn Puchong.
We are pleased that you had a pleasant stay and we have exceeded your expectations in terms of our services and facilities.
We look forward to welcome you again to create more memorable experiences for you and your loved ones.
用户：真实旅客
发布日期：2020年1月7日 发布在：Hotels
房間大又明亮
酒店管理层的评论
2020年1月24日，回复：酒店管理层 Kumar Muniandy
Dear Chao Ming,Thank you for leaving us with a great review. I am pleased that you find your stay here pleasant. I look forward to welcoming you back to stay with us again soon. Sincerely, Kumar Muniandy, General Manager
用户：真实旅客
Needs Improvement
发布日期：2019年12月27日 发布在：HotelsThe location is far away from city centre. We have to travel by grab most of the time.
Reception service is only fair, lack of smile every time when we pass for breakfast, check in and check out.
Breakfast is a little bit disappointed, not 5-star hotel. The vegetables are terrible poor in quality on both days of our stay.
Room service needs to be improved too.
酒店管理层的评论
2019年12月30日，回复：酒店管理层 Kumar
Dear Ms. Cynthia,
Thank you for sharing your experiences staying at Hilton Garden Inn Puchong and for your feedback particularly our Front Office Service and our breakfast quality. I have addressed your concerns to my management team to improve our guest interaction at the Front Desk.
Regarding the breakfast, Hilton Garden Inn is a Focus Service Concept hotel and our breakfast spread is as per our Hilton Garden Inn brand standard. On the quality of the vegetables, I have reminded our chef to be more vigilant in ensuring the freshness of the replenishment.
We acknowledge that our location can be a bit isolated for those without a vehicle but still minutes of driving distance to nearby shopping malls such as Setia walk, IOI Mall & Sunway Pyramid and we do provide complimentary shuttle services to these areas as well as to the nearest LRT Station that is connectable to major locations. Our helpful reception will be able to assist with ground arrangement according to your preference.
Please be advised that the development of the surrounding areas will be communicated to guests soon, in the meantime we appreciate your patience and continued support.
We hope to have another opportunity to welcome you back to create more memorable experiences with our brighthearted hospitality.
Many thanks,
