Ratings based on 987 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
Generally ok hotel. No bad thing to say not to book, but no good thing to say otherwise… walkable to pavilion. And klcc
by A verified traveler
Posted May 22, 2024 on Expedia
What a great hotel in the middle of downtown KL! Our room was spotless, the bed was super comfortable, very nice pillows, clean bathroom, free filtered water, and a very helpful staff. It is also steps away from a massive shopping center that has about 100 different options for food - pretty much everything you can think of. I would highly recommend this hotel and hope to stay again soon.
by A verified traveler
Posted May 18, 2024 on Expedia
by A verified traveler
Posted May 5, 2024 on Expedia
We had a great stay, the staff were really friendly and breakfast was great every morning! We loved how quick it was to get to bukit Bintang and to all the transport links
by A verified traveler
Posted Apr 26, 2024 on Expedia
The stay was ok
by A verified traveler
Posted Mar 10, 2024 on Expedia
Pros:Close to shopping mall and transportation.
Cons: twin beds were extremely small
by A verified traveler
Posted Feb 22, 2024 on Expedia
Excellent location. Convenient and accessible to most malls and restaurants
Comment from Hotel Management
Mar 1, 2024 by Angelia Ku, General Manager, Hotel Management
Dear Raquel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
by A verified traveler
Posted Feb 4, 2024 on Hotels
Everything is good
Comment from Hotel Management
Mar 2, 2024 by Angelia Ku, General Manager, Hotel Management
Dear Tien,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
by A verified traveler
Posted Jan 17, 2024 on Expedia
Central location and quiet lobby
Comment from Hotel Management
Feb 2, 2024 by Angelia Ku, General Manager, Hotel Management
Dear Cheng Khiaw,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
by A verified traveler
Posted Jan 14, 2024 on Hotels
Comment from Hotel Management
Jan 14, 2024 by Angelia Ku, General Manager, Hotel Management
Dear Joseph,Thank you for rating us and we look forward to welcoming you back to Novotel Kuala Lumpur again in the future.SincerelyAngelia KuGeneral Manager
