Ratings based on 376 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Singapore
Posted Apr 29, 2024 on Expedia
Great location, as it is located in Mid Valley City and has direct access to the shopping mall. Staffs of the hotel are great. However, a little more attention could be focused in housekeeping, as some items such as tissue boxes were not replenished during housekeeping. If not, I would highly recommend this property.
Comment from Hotel Management
May 2, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Mr Kok Kai,Thank you for taking the time to share your feedback with us. We appreciate your constructive comments regarding housekeeping. Please accept our sincere apologies for any inconvenience caused by the oversight in replenishing items such as tissue boxes. We have addressed this with our housekeeping team to ensure that our high standards of service are maintained consistently.Your recommendation is highly valued, and we look forward to welcoming you back to our property in the future, where we hope to exceed your expectations.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur
by A verified traveler from Singapore
Posted Mar 10, 2024 on Expedia
Everything is OK except the aircon in the room is too cold ! Especially in the shower room, it is almost unbearable to bathe inside !
Comment from Hotel Management
Mar 11, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Ms Wai Yin,Thank you for your feedback. We’re glad to hear that everything was satisfactory during your stay, but we apologize for the discomfort caused by the air conditioning. We are taking immediate steps to address this issue by adjusting the air conditioning settings to ensure a more comfortable temperature throughout our rooms.Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to welcome you back and provide a more comfortable experience.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur
by A verified traveler
Posted Mar 6, 2024 on Expedia
The wash basin tap in the bathroom was leaking water onto the floor.
Comment from Hotel Management
Mar 7, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Mr Alejandro,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the leaking tap in your bathroom. Our team is committed to ensuring our guests’ comfort and satisfaction, and we regret that we fell short in this instance.Please rest assured that we have addressed the issue with our maintenance staff to prevent any future occurrences. We value your feedback as it helps us improve our services, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur.
by A verified traveler
Posted Mar 1, 2024 on Hotels
Comment from Hotel Management
Mar 5, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Mr Loke,Thank you for staying with us and for your ratings, we truly appreciate it. We look forward to welcoming you back to much better stay experience.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur.
by A verified traveler
Posted Feb 28, 2024 on Expedia
Comment from Hotel Management
Mar 1, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Ms Christy,Thank you for staying with us and for your wonderful review ratings. We truly appreciate it and we look forward to welcoming you back again soon.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur
by A verified traveler
Posted Feb 28, 2024 on Hotels
Comment from Hotel Management
Feb 29, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Ms Lai Chen Gladys,Thank you for staying with us and for your ratings. We truly appreciate it. We hope to welcome you back to a much better stay experience.Sincerely,Management of St. Giles Boulevard Kuala Lumpur.
by A verified traveler
Posted Feb 27, 2024 on Hotels
Comment from Hotel Management
Feb 29, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Mr Cliff,Thank you for staying with us and for your excellent rating. We truly appreciate it and we look forward to welcoming you back again soon.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur
by A verified traveler
Posted Feb 26, 2024 on Expedia
Comment from Hotel Management
Feb 28, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Ms Shalini,Thank you for staying with us and for your excellent ratings, we truly appreciate it. We look forward to welcoming you back again soon.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur.
by A verified traveler
Posted Feb 18, 2024 on Expedia
The room is comfortable. Ammenities like 5* hotel. Furnitures and fittings are very new. Love this hotel, will come again.
Comment from Hotel Management
Feb 19, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Mr Chan,Thank you for your excellent review of our hotel. We are happy to have exceeded your expectations and made your stay enjoyable. We appreciate your loyalty and hope to see you again soon.Sincerely,Management Team of St. Gils Boulevard Kuala Lumpur.
by A verified traveler
Posted Feb 16, 2024 on Expedia
Smooth check in with friendly staff.
Free water dispenser is a brilliant go green idea.
Next to Mid Valley hence the location is superb.
Comment from Hotel Management
Feb 19, 2024 by St. Giles Boulevard Kuala Lumpur, Hotel Management
Dear Ke Sin,We are glad to hear that you enjoyed your experience at our hotel, especially the smooth check-in process and our sustainability initiatives. We appreciate that you recognized our dedication to making a positive impact on the environment and we strive to continue to improve in this area. We value your support and we look forward to welcoming you back in the future and providing an even better experience.Sincerely,Management Team of St. Giles Boulevard Kuala Lumpur
