评分基于 167 条真实点评
4.2 客房清洁度
4.3 服务和员工
4.3 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2019年7月16日 发布在：Hotels
用户：真实旅客 来自：Hong Kong
发布日期：2018年12月26日 发布在：Expedia
The worst hotel I ever stayed in my life. Below are the issues that I have experience during my stay from 15th to 17th December 2018. Please note that I had to leave the hotel on 17th instead of 19th due to the extra ordinary pool quality even through I paid for the hotel until the 19th.
1. The first room assigned to us was extremely dirty such as a dirty spot in the bathtub and hair/dirty on the carpet.
2. I requested to change the room and the reception replied that it was an upgraded room then I had to told her that the room was unacceptable to any reasonable guest.
3. The second room assigned to assigned to us was a connecting room without lock at our door. When the hotel staff opened the connecting room door, someone from the order side knocked the door hardly.
4. The third room assigned to us close to the speakers of the Muslim temple and we heard the announcements at 6 am, noon, late afternoon and at the night time everyday. It seems to us that the room was only suitable for guests with Muslim religious belief.
5. The guests, including men went in to the swimming pool with their normal outfit such as jeans.
6. We returned to the hotel at around 9 pm on 17th and was not allowed to use the guest elevators due to a wedding was taking place. The hotel staff informed us to take the service apartment elevator in the back and claimed that it was faster, which was obviously a lie. Also, only one elevator out of 4 elevators was allowed to use.
More worse experiences
用户：真实旅客
发布日期：2018年8月8日 发布在：Expedia
有個風景優美的泳池。可以看到吉隆坡雙子塔。交通也方便。房間環境也不錯。空間也蠻大。周遭也有很多地道的美食
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类别：与朋友结伴同游用户：真实旅客
Just for short stay
发布日期：2018年4月10日 发布在：HotelsThe room is not clean. We could find hair on bed. The bathroom slide doors were not closing smoothly. Not many choices for breakfast. Wifi was weak and even no signal at most of the time.
酒店管理层的评论
2018年4月18日，回复：酒店管理层 Abdul Latib Omar
Dear
We would like to thank you for your kind review about your recent experience staying at Tamu Hotel & Suite. We truly appreciate your feedback and my apologies for the shortcoming. Be rest assured that we have taken immediate action to ensure such incident doesn't happen again.
Tamu Hotel & Suite is committed to providing our guests with the highest quality services and facilities based on its category hence we sincerely regret if we were ever felt short of our goal in this instance. One thing for sure is that your comments will help us in improving our products and services and to comprehend how we can better meet your needs.
Once again, thank you so much for your support and we hope the incident would not deter you to use us again for your future visit to the town. Look forward to your return soon.
Yours Sincerely
Abdul Latib Omar
General Manager
Tamu Hotel & Suites Kuala Lumpur
用户：真实旅客
Gut
发布日期：2024年2月14日 发布在：HotelsZentral gelegenes Hotel. Sehr freundlich. Reichhaltiges gutes Frühstücksbuffet.
用户：真实旅客
发布日期：2024年1月21日 发布在：Hotels
用户：真实旅客
发布日期：2023年7月22日 发布在：CheapTickets
When i vist in this hotel I already paid my living charges before but they asked me to pay tourism tax which is $11 usd amd when i gave them my credit card their credit card machine did not gave the receipt and they said they did not charge it . And they tried 2 times from my credit card and the same process and then i gave them my another credit card still same problem, their credit card did not gave receipts and they said they did not charge it but when i saw my account balance my money was deducted 4 times , means their crime card machine charged $11 from my account 3 times and my another account one time . So total 4 times its showing that they charged $11 from my account which is total $44 but they said they did not charge it anything only my money is floating and i hve to call my bank . The same problem its was on their dinner buffet . I gave them my credit card for 2 persons and bill is $26 usd but when they put my credit card their machine did not gave the receipt and they said they did not charge it but when i saw my balance my money was deducted $26 by thier hotel but they said my money is only floating and they did not gave us food of buffet dinner. But in Malaysia when i went outside from their hotel i did not face any kind of this problem. My card was working and receipts came out outside when i did my shopping. So this hotel credit card machine hve big problems so when ever people so this hotel make sure give them cash . Otherwise u will face same problem .
用户：真实旅客
发布日期：2023年7月4日 发布在：Expedia
用户：真实旅客
发布日期：2023年4月10日 发布在：Hotels
用户：真实旅客
发布日期：2022年12月17日 发布在：Hotels
