评分基于 1 条真实点评

1.0 / 5
3.0 客房清洁度
1.0 服务和员工
3.0 客房舒适度
3.0 酒店条件
Expedia 亿客行 真实点评
1/5
用户:真实旅客

发布日期:2018年12月17日 发布在:Hotels
酒店管理层的评论
2018年12月21日,回复:酒店管理层 Marliana Mahmud
First of all I would like to offer my apology to Mr Ahmad. I am still new on this Expedia platform. I noticed the booking however due to full booked at my place I did not confirm through Expedia Partner Central his booking hoping that without confirmation his booking won't get through. Unfortunately, even there was no confirmation from my side Expedia still processed his booking and he showed up at my full booked place. I apologized to him and refunded him in full and he did not even step in my Homestay Villa Solihin, therefore this review in my opinion was inappropriate as in actual guest did not actually stayed at my place. Nevertheless I feel sorry for him and I am familiarizing myself with the Expedia Partner Central at the moment and tried not to repeat the same mistake again in the future.