评分基于 987 条真实点评
4.0 客房清洁度
4.4 服务和员工
4.0 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年7月15日 发布在：Hotels
不错! 出差都住
酒店管理层的评论
2023年7月18日，回复：酒店管理层 Lisa - Grand Inna Kuta
Dear Jing, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn about your entire stay with Grand Inna exceeded your expectation and leave a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Grand Inna Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,
用户：真实旅客
inflexible service
发布日期：2019年2月16日 发布在：Hotelsthe duty manager is not helpful at all
酒店管理层的评论
2019年4月15日，回复：酒店管理层 Elita
Thank you for your review and we apologize for the inconvenience that you had during stay. This has been addressed to related department and we will improve our customer service. Thank you for your feedback.
用户：真实旅客
沙灘出遊為首的好旅店
发布日期：2018年5月27日 发布在：Hotels位置極近Kuta 沙灘 一出門口轉彎直達
跟Kuta 巿集有大約十分鐘路程 遠近來說還好 但不要太在意就好了
住宿方面 環境比想像的好 有點舊但整體都整潔
只是花灑水壓有點飄忽 時大時小 熱暖不一
早上早餐不錯 應有盡有
這間酒店外國人佔數比較重 少了中國亞洲等旅客
比較像旅遊
酒店管理层的评论
2018年6月4日，回复：酒店管理层 Elita
Thank you for your review and the score and glad that you enjoyed your stay with us. We are looking forward to welcoming you back again in the future.
推荐
类别：所有人用户：真实旅客 来自：HK
Great Hotel, you can walk to the beach .
发布日期：2017年7月25日 发布在：Expedia
优点： Near beach. Nice Service nice view
位置地段： Beach walk , Mall
Near Beach. You can walk to the beach directly without going out the hotel.
用户：Chen
发布日期：2017年5月3日 发布在：Hotels
地點位置極佳飯店很大但是設備老舊房間蚊子很多
用户：真实旅客
Hotel by the beach.... what is the point ?!
发布日期：2017年3月19日 发布在：Expedia
优点： (1) located by a busy road at Kuta with heavy traffic & business around.
(2) not many mainland Chinese/Indian guest or tourist group there
(3) staff
Booked through Expedia 1.5 months beforehand, but the hotel suddenly decided to have beach front pool renovation with only 5 day short notification. Expedia customer service totally ignored my hotel refund/ change request. I was forced to got to a construction site for vacation.
Bad points for Grand Inna Hotel:
(1) beach front pool under renovation till end of May 2017 with only 5 day prior notice.
(2) breakfast restaurant just overlooking the renovation site with noise & dust starting at 9am rather than hearing the sound from sea waves
(3) Old wing (Bali wing) is at most a three star hotel
(4) The Sunken pool at old wing is very hot and lack shades
(5) Superior pool view room just got a small concrete balcony & it's not pleasant to sit outside
(6) The room got not enough illumination especial in the bathroom over the mirror side
(7) The interconnection room at the end of the corridor has two interconnecting doors on both side of the room which are thin and you can hear the neighbouring guest's coughing and talking.
(8) Shower area has no door and the shower curtain is too short to prevent flooding the floor of the bathroom
(9) the main door in the interconnecting room has no security hole
(10) the wifi connection is not strong and steady with intermittent drop out
(11) the corridor in Bali wing is like a sauna area as all the split type air conditioner unit are facing the patio, you will get more sweaty while walking to and from your room
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Great location in the heart of Kuta, great beach, shopping and proximity to lots of great restaurants and attractions
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
The hotel is old, run down and not worth the price. It's located right on Kuta beach which is it's selling point but it's a nightmare if you don't want to walk anywhere as it's on a one way street and Taxi's take forever to get down it. The room itself smelled of mold and had bugs and spiders in it and we got the deluxe room. House keeping were friendly and came everyday but there was always dirt on the floor so you couldn't walk around with no shoes on. The toilet paper is SUPER thin your fingers go through it there was better toilet paper in the Maccas around the corner. There is no lift, we were in a deluxe room(haha!) up 2 flights of stairs at the back of the hotel, if we wanted no stairs we had to walk the entire building and go to the front lobby where it is a steep incline instead of stairs.The Buffet was nice but the food options were a bit limited and you always had to wait a long time for the pancakes or eggs, the staff are slow and chat more than they serve. The pools are OK but we got a rash from swimming in one and the cocktails are limited. It is right across from Jamie Oliver and Hard Rock shop, Kuta square is about 200 meters down the road and there is a fixed price store there. Location wise it's good if you want to go to the beach but it is a long walk to everything else on unever ground. They have a dinner buffet for $15 and then have the same food the next morning at breakfast. Frankly it's not worth the amount per night there are nicer hotels.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Lisa - Truntum Kuta Bali
Dear Shantelle, We're sincerely sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and accommodations.We apologize for any inconvenience caused by the condition of your room. Maintaining cleanliness and ensuring our guests' comfort is of utmost importance to us, and we will address the issues you've mentioned with our housekeeping team immediately.We also apologize for any delays and inconveniences you experienced with our staff and food service. Providing efficient and attentive service is a priority, and we will take your feedback into consideration to improve in these areas.Regarding the amenities and facilities, we regret that they did not meet your expectations. We will assess the quality of our pools and cocktails and make necessary adjustments to ensure the safety and satisfaction of our guests.Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to regain your trust in the future. Kind regards, Management
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Right on the beach , busy enough without being crazy .
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Lisa - Truntum Kuta Bali
Dear Glen, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our beachfront location and the lively yet balanced atmosphere of our hotel.Being situated right on the beach offers our guests the perfect blend of relaxation and activity, with the opportunity to enjoy the beautiful seaside while still being close enough to the vibrant energy of the surrounding area.We're thrilled that you found the ambiance to be just right – busy enough to feel lively, yet not overwhelming. Providing a comfortable and enjoyable environment for our guests is always our goal.Thank you again for your feedback, and we hope to welcome you back for another memorable stay by the beach. Kind regards, Management
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Great spot on the beach in Kuta
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Lisa - Truntum Kuta Bali
Dear Robert, Thank you for leaving us a glowing review along with a great rating on Expedia. We were very happy to read that you enjoyed our prime location in Kuta. We hope this great experience will always lead you back to us on your future trip to Kuta. See you soon! Kind regards, Management
