Ratings based on 1,632 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 6, 2024 on Expedia
Affordable for the area.
by A verified traveler
Posted Jun 4, 2024 on Expedia
Beautiful landscaping and comfortable room, conveniently located, friendly staff.
Comment from Hotel Management
Jun 6, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Robin,We are delighted that you found our landscaping beautiful, rooms comfortable, location convenient, and staff friendly. Your feedback is truly appreciated and motivates us to continue providing exceptional service. Thank you for choosing to stay with us! _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted Jun 4, 2024 on Expedia
Very clean
Friendly staff
Comment from Hotel Management
Jun 6, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Daine,Thank you for your kind words about our cleanliness and friendly staff. Your feedback means a lot to us! _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted Jun 3, 2024 on Expedia
by A verified traveler
Posted Jun 3, 2024 on Expedia
I've stayed here a few times and was satisfied even though it is an older property. This time the room was not very clean and it had a musty smell. The bathroom sink had a horrible odor each time we ran water. The location is convenient and the exterior is lovely, but I will probably not stay there again.
by A verified traveler
Posted Jun 1, 2024 on Expedia
This was my first stay at the property. The rooms are really nice and very clean. Overall it's a nice property. I was disappointed in my room location - very noisy, smells from a nearby restaurant, & a view of a parking lot. They also don't let you have much of a late check out - I asked for noon but they would only accommodate 11:30. I was tired & felt rushed to get out.
Comment from Hotel Management
Jun 4, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Jill,Thank you for taking the time to provide feedback on your recent stay. We are delighted to hear that you enjoyed our nice and clean rooms. We sincerely apologize for the inconveniences you faced with noise, odors, room view, and the limited late check-out option. Your feedback is invaluable to us, and we will address these areas to enhance our guests' experience. We appreciate your insights and hope to welcome you back for a more pleasant stay in the future. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted May 31, 2024 on Expedia
This is my fourth time staying at this hotel and i've never had a problem. I will continue to stay here in the future!
Comment from Hotel Management
Jun 1, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hi Tiffany,We appreciate your continued support and are delighted to hear that you've enjoyed your stays with us. Your loyalty means a lot to us, and we are thrilled that you've never encountered any issues during your visits. We look forward to welcoming you back for your next stay. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted May 31, 2024 on Expedia
I love how the staff members were so nice and welcoming for being my first time coming in. My room was spotless clean. Bedsheets and and bed was clean and comfortable! Garden was beautiful. Mylai and Charly helped me and they were so kind to me and helpful. Thank you I will definitely come again.
Comment from Hotel Management
Jun 1, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Cldny,We are delighted to hear about your exceptional experience at our establishment. The kindness and helpfulness of Mylai and Charly made your stay memorable, and we are thrilled to receive such positive feedback. Your appreciation of the cleanliness of your room and the beauty of our garden means a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience! _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted May 30, 2024 on Expedia
Beautiful gardens
Comment from Hotel Management
May 31, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Douglas,We sincerely appreciate your positive rating and recognition of the beautiful gardens. Your feedback is invaluable to us, and we are thrilled that you enjoyed your experience. Our team is committed to providing memorable stays for all our guests. _Best Regards,The Laguna Hills Lodge Team
by A verified traveler
Posted May 29, 2024 on Expedia
A really nice place to come home at the end of a long day out. Very quiet. No problems. Parking was very easy.
Comment from Hotel Management
May 31, 2024 by The Laguna Hills Lodge Team, Hotel Management
Hello Lona,Thank you for sharing your positive experience at our property. We appreciate your feedback mentioning it as a nice and quiet place with easy parking. Your comments are truly valued. If you have any more feedback or require further assistance, please feel free to reach out. _Best Regards,The Laguna Hills Lodge Team
